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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
821 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4869 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4198 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4766 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6547 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8656 3 1
Latest Reply: Charles_Murison

Solved
RWG924
RWG924 Explorer

PM8240 using optical port for daisy chain

When using PM8240 with Optical port , what is the architecture to daisy chain PM8240 at muliple locations? Can we just link up the meter without using optical ethernet converters?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
696 0 1
Latest Reply: Mehran_Mehrnia

Solved
Ian123
Ian123

PowerLogic HDPM6000 BaseUnit hard reset

Is there a way to hard reset this unit to the factory default settings. Currently I have 2 units which we can not ping or connect to.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3323 0 5
Latest Reply: Mehran_Mehrnia

Solved
ABDUL8
ABDUL8

PM5560 Connection Issue with ION Setup

I'm having trouble connecting the PM5560 meter (latest firmware v4.4.8) with ION Setup (v3.2.25185.01) using the Single ION Device Configuration Mode. However, it works fine when I connect to the PM800...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2435 0 6
Latest Reply: ABDUL8

Solved
jedzruiz1985
jedzruiz1985

EPC communications test report

Hi Xperts, Just want to ask as to why does the the communications test reports in EPC not showing the MAC Addresses and serial numbers of Modbus TCP devices. Is this the same for all or did I miss to...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1084 0 3
Latest Reply: jedzruiz1985

Solved
p_dejarmy_encos
p_dejarmy_encos

Control power PM5000

Hello, We're installing several (+20) PM5340 meters in one enclosure, and we wish to account for the power drawn by the meters. The installation guides states that the meter has an AC burden of 5 W/1...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
667 0 1
Latest Reply: Mehran_Mehrnia

Solved
Veronika.Salinas
Veronika.Salinas

Memory recovery from PM5560

Hello everyone! We are providing technical support at a site where, due to a short circuit, two PM5560 meters are no longer powering up. Is there any way to retrieve the logged data from the PM5560 u...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1199 0 2
Latest Reply: rohith-s

Solved
Stuart_Cheng
Stuart_Cheng Contributor

ION Setup Waveform Log Timestamp Issue

Hi All, I’m testing an ION meter and have encountered an issue with the waveform timestamp display under ION Setup → Data View → Waveform. I triggered several voltage sags. The Event and Sag/Swell ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1194 0 3
Latest Reply: Stuart_Cheng

Solved
Miyai
Miyai

Regarding PQM firmware updates

Hello, I received following inquiry from a customer, but I don't have old PQM so I would like some advice. As a general rule, I understand that older PQMs will need to have their firmware updated i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1073 0 3
Latest Reply: Miyai

Solved
ryanhuynh
ryanhuynh

i Remote PM800 comm issue

Hi guys,We have a couple PM800 on same site connecting to Ignition fine and steady. Reading their 1700 registers are fine.With 2 other PM800 on different sites, having trouble reading their registers. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1461 0 7
Latest Reply: Robert_Lee

Solved
sesa4025_bridge
sesa4025_bridge Explorer

Ion 9000 is showing double the amount of VARs compared to other meteri...

We have looked at the phasor diagram and can see what the meter is seeing. Everything appears to be in phase. The issue is that the Ion 9000 is showing double the amount of VARs compared to other met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
532 0 1
Latest Reply: Charles_Murison

Solved
MadleenLaclef
MadleenLaclef

ION7400 - Spec for Tender and Marketing assets

Hi Community, Where can we find a spec for tender document for the ION7400, and an offer presentation? @Maaz Thanks! Madleen
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1125 0 3
Latest Reply: Charles_Murison

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