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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
957 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5037 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4322 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4914 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6698 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8787 3 1
Latest Reply: Charles_Murison

Solved
juanpablo.vargasvillalobos
juanpablo.vargasvillalobos Explorer

Technical Inquiry – VAR LED Behavior on ION7400E

e have a customer using an ION7400E meter with firmware version 4.5.0. The customer has identified an unexpected behavior with the VAR LED: in the section that indicates the pulse status for reactive e...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1252 0 6
Latest Reply: Charles_Murison

Solved
GREG.KADERA
GREG.KADERA

trouble setting up HDPM 6000

hello I have been taking back and forth with the chat line Mehran and he has been great help but it seems to be a day of more for response and maybe its not the correct place for my issues. so I have 5...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
608 0 1
Latest Reply: Mehran_Mehrnia

Solved
DPMalagar
DPMalagar

Accussine PCS+

Hi All, We are about to commission an Accussine PCS+ 200Amp, but the HMI won't access nor touched? We tried to look in the manual, but there was no troubleshooting guide for hmi. Thanks in advance
EcoStruxure Power & Grid icon_circle Metering & Power Quality
711 0 2
Latest Reply: DPMalagar

Solved
Sushant_Belote
Sushant_Belote

PM8000 Power Factor as -1 and 1

Hi Team, We are having 350+ PM8000 installed at site.Currently If we see Power Factor on PME it shows in percentage (%). As mentioned, in PM8000 manual we can have as -1 and 1 or as a percentage from -...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1014 0 3
Latest Reply: Charles_Murison

Solved
RPayumo
RPayumo Explorer

How to set NTP Server on ION 7650

Dear Technical Community, How to configure the NTP Server on ION 7650? What should be the entry on the NTP Server Settings textbox? Is it the IP address of the NTP Server (e.g., 10.186.20.23)? Can w...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1116 0 3
Latest Reply: Mehran_Mehrnia

Solved
CJx
CJx

Active Power Filter - Internal Components

Hi everyone, I'm looking for a diagram of the internal components for an Active Power Filter. Does anyone have a technical drawing or a similar diagram they could share? I'm trying to understand the la...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
791 0 3
Latest Reply: Swapnil

Solved
p_dejarmy_encos
p_dejarmy_encos

RD192 latest firmware

Hello, What is the latest firmware version for the RD192 display? Website's download is the 004.000.005 version, and it claims it is the most recent. My current FW version for the RD192 is 004.000.01...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
591 0 1
Latest Reply: Mehran_Mehrnia

Solved
kunwoolee
kunwoolee

9011 Alarm Cause From PQ Meter

A. There is a problem with Company G's installed PM8240 and ION9000.1) 1) Alarm 9011 occurs on installed meters (300 units).2) 2) After the alarm occurs, the product reboots. B. Expected Cause1) We cha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2098 1 8
Latest Reply: Charles_Murison

Solved
Gladwin
Gladwin Contributor

EM3570

Good day Team Could you please provide clarification regarding the EM3570 meter: Tariff switching is triggered by a change in the input status of S-In.Will this input change cause the meter to switc...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
590 0 1
Latest Reply: Mehran_Mehrnia

Solved
ClaytonGW
ClaytonGW

PM5500 Calibration Failure HEX error

Good day, I have a power meter installed at a client with very low values which dont look correct. After verifying that all CT's and voltage references are correct, I noticed the "Wrench" icon showin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
555 0 2
Latest Reply: ClaytonGW

Solved
JarrydWebber
JarrydWebber

Reserving IP on Microsoft DHCP Server for PM8000

We have a Microsoft DHCP server on which we want to reserve an IP for a PM8000 device.We can reserve IP's by MAC address and have done so for the specific PM8000 device, however the PM8000 does not see...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
564 0 2
Latest Reply: Charles_Murison

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