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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6746 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8836 3 1
Latest Reply: Charles_Murison

sesa108084_brid
sesa108084_brid Explorer

Accusine PCSn - Minimum Current Transformer Primary Current?

Good day Is the minimum primary current rating for the CT has to be 100A?My installation incomer is only 32A.TQ
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1762 1 1
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

Port forwarding for ION 7650

Hi All Due to network restriction, i am connecting 5nos ION 7650 to the network using a router.All of the 7650s are connected to the router's LAN ports, all of them having same subnet mask.Tried ping t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5835 0 10
Latest Reply: Anonymous user

Solved
Szymon_Hochół
Szymon_Hochół Champion

AccuSine max cable length

Hello Experts!Is there any document that states maximum length of power cables for AccuSine?The longer the cable, the higher it's impedance which (I'm guessing) can become a problem at certain point.An...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1425 0 2
Latest Reply: Szymon_Hochół

Solved
Charles_Murison
Charles_Murison Champion

PM5563 MAC address does not match sticker

Hello, I have a customer who reciently did an audit and found a device where the MAC address defined on the sticker outside the meter did not match the MAC address as seen on the sevices web pages. Ser...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4702 0 3
Latest Reply: Ramasamy_N

Gönenç_Akçam
Gönenç_Akçam Explorer

Active Harmonic Filter Documents

Hello Dear Schneider member, I work in field services depth. and I am one the fresh member for power quality dept. Couple of day before I have been one of our custımer site for PCS failture. But real...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1417 0 1
Latest Reply: Remi_Bolduc

Solved
Madleen_Laclef
Madleen_Laclef Mentor

Customer Stories_ Vigilohm projects by SEGMENT

Access customer stories by segments using the links below. These documents are INTERNAL. > Vigilohm in Marine https://schneider-electric.box.com/s/3frhvpkpeiwlderffbdwx4b43jb1bu3y > Vigilohm in...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2805 2 3
Latest Reply: Anonymous user

Sam_Gaib
Sam_Gaib Troubleshooter

Meter Comparison

Are you looking for a comparison of meter functionality? Do you need to know which meters have advanced Power Quality features to support Power Availability and Reliability applications? The followin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5607 7 2
Latest Reply: VictorMarincus

Solved
sesa125036_brid
sesa125036_brid Explorer

examples of PM Meters with DI inputs from other metering devices

Hi, We have a consultant here who wants to know and get some examples of architectures and solutions, wherein we have used the DI / AI modules of our meters to get the inputs from other wages meters an...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1472 0 1
Latest Reply: VictorMarincus

Solved
Grant_IPACS
Grant_IPACS

Class 0.1S CT's for ION9000

Hi all,We have a client possibly interested in ION9k upgrade from 8K. I cant seem to find any Class 0.1S CT's here in Australia... given the standard is yet to be ratified, do they even exist yet, if s...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3247 0 2
Latest Reply: Yut

Solved
Anonymous user
Anonymous user

ION7650 Displaying negative kW

Hello All, I have 4 x ION7650s metering 11kV supplies. The meter displays negative kiloWatts when drawing a load from the grid. Is there a way to swap the CT polarity over in either the framework v...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2201 0 2
Latest Reply: Yut

Solved
mcolston
mcolston

ION7500 Continually recycling

I have a customer that has a few of these meters installed - most of them are just RS485 connected to a BMS. One or two of them will restart on a regular basis - sometimes will stop, and allow access t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1372 0 1
Latest Reply: Anonymous user

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