PM8000 !!! Symbols on Ethernet Setup screen

Andy_Hubert · ‎2017-11-09

I have a coleague here in the UK who has recently set up a PM8000 IP address.

The IP adress is Unique on the network, but the !! symbols will not go away.

Has anyone any idea of how we get around this?

Thanks

Andy

Cesar_Torralba · ‎2017-11-14

Hi Andrew,

Your photo shows a PM5500 meter. If this is the case, then it is normal behavior for the IP address to have the exclamation symbols appear. It means that either the meter has not completed writing the address that it received from the DHCP server, there is a problem with the DHCP server, or there is a problem with the static IP address that was entered (perhaps wrong subnet or gateway info).

Normally, if you navigate out of the setup screen then back in again, the exclamation symbols disappear (assuming the IP address is valid). For really old PM5500 firmware, a reboot might be required.

Hope this helps.

Cesar

See Answer In Context

Cesar_Torralba · ‎2017-11-14

Hi Andrew,

Your photo shows a PM5500 meter. If this is the case, then it is normal behavior for the IP address to have the exclamation symbols appear. It means that either the meter has not completed writing the address that it received from the DHCP server, there is a problem with the DHCP server, or there is a problem with the static IP address that was entered (perhaps wrong subnet or gateway info).

Normally, if you navigate out of the setup screen then back in again, the exclamation symbols disappear (assuming the IP address is valid). For really old PM5500 firmware, a reboot might be required.

Hope this helps.

Cesar

JamesAZZO · ‎2017-11-20

You have to admit - although expected behavior, it is very disconcerting when you first see this.