Building Automation Knowledge Base

Issue What products are required for a Signal XP installation? Environment Signal XP Cause Part number to order for a Signal XP installation. Resolution There are two options: SIG-80301-XP (20 graphic screen limit) SIG-80302-XP (9000 graphic screen limit) Both options include DMS & Network8000 drivers.

Issue Using a terminal mode connection, where is the network number for a GCM located? Environment GCM-84000 series GCM-86000 series Cause Attempting a serial connection with Treetech for the purpose of uploading the GCM database (for backup) Resolution After logging into the GCM, follow the menu path below: SYSTEM > DATABASE > INSTALL DATA > NETWORK NUMBER

Issue Can I edit the configuration of Site Tap, 78061, or an emulated 06 Tap through a host tap (direct) connection? Environment 78061 Site Tap Emulated 06 Tap Host Tap connection Cause Being directly connected to a system and wanting to make changes to the site tap. Resolution No. You must dial into these site taps to update their configurations.

Issue How many IE entries can Continuum controllers have? Environment CX controllers Infinet controllers Cause Limitations of IE entries in Continuum controllers Resolution Infinet controllers = 255 CX level controllers = 65535

Issue How to create a graphic that is restricted to specific users Sigma WebClient Environment WebClient Cause How to assign a specific graphic or sets of graphics to a specific User in Sigma WebClient. Resolution In Sigma, create a User and in the account, assign the startup graphic that is specifically for that User e.g. a building or plant that only that User needs to see. Create a graphic with the startup number assigned, e.g. building index page. Ensure that on this graphic and any other graphics referenced to this graphic there is no reference or "chain" command back to the main site. Otherwise the User could move forwards into his own building then back to the main site. or if other Users require to go back to the main site, then create a duplicated set of graphics specifically for this User and remove the "Chain" command for this set only. Once setup, the User can now goto: In WebClient, the User signs on and is taken to the startup graphic assigned to him. 

Issue License form does not list the BACnet MS/TP driver. Environment I/A Series R2 UNC-410 I/A Series G3 ENC-410 Cause License request for the UNC-410 or ENC-410 does not list an option for the BACnet MS/TP driver. The UNC-410 / ENC-410 does not support any RS-485 drivers because the RS-485 port is not electrically isolated. These controllers do support BACnet integration via BACnet-IP or BACnet-Ethernet. Resolution If BACnet MS/TP integration is required, use the UNC-520 or ENC-520.

Issue Need an actuator that is Normally Open in case of power failure or similar. Environment MZ308 actuator Cause No currently available actuator fulfills this requirement Resolution Controlli MVR actuator will be suitable for this type of application.

Issue Vista IV Error message 'unable to initialize license' when trying to start workstation. Environment Privilege Licensing Vista IV Cause Unknown corruption possibly due to premature or sudden shutdown of Vista and the Privilege Server, such as power loss to the PC. Resolution If this is accompanied by errors stating that a PSU of the specified family was not found or the PSU ID does not match, ensure the correct .PLF is installed. If the correct .PLF is active in the Privilege License Manager and you are still receiving the error, A reinstallation of Vista should correct the issue.     Note: Beginning 2012, PSS will no longer support the Privilege License System. The Tamfs26 Server will be retired along with TAC License Server software. It would be wise to inform the customer of this important information to plan for future upgrade in the event that their site license has issues.

Issue When using the old part no for ordering, it's no longer valid. Environment SHD100 006902320 006902321 Cause Revised version of sensor Resolution Due to a revised and improved version of the sensor, the part number was revised from 006902320 to 006902321.

Issue UNC 410 AI point no longer reads the input properly. Environment UNC-410 Cause Input is not reading the input value properly. Resolution Verify that the NDIO object for that physical point is still programmed correctly -- 10K Thermistor, Resistance, 0-10 VDC, 4-20 mA. Verify that the input sensor or device has not been damaged and has not been replaced with an incorrect replacement. Verify that the physical input port has not failed or become damaged by either programming an unused input in place of the failed port or temporarily swap the input device/sensor to another port.  You may need to swap the input with another currently used input if none are available.

Issue Link Summary Indicator in Netcon during Equalization Environment Netcon Cause During equalization, when a Client is connected to the File master, who is either directly or over Ethernet connected to the system, a – sign is displayed in the cnf column in Network Configuration, Link Summary. Normally, this indicates that there is no communications from the Client PC to the controllers. However, if you penetrate the link you are able to see all the controllers and their sub-lan devices. Resolution In order to get rid of the – sign in the cnf column, the following steps needs to be followed: Shut I/NET and I/O Server down on the Client Open Windows Explorer and browse to C:/Program Files/INET Seven/Data folder and delete all files with .dat extensions Restart I/NET and I/O Server again Go to Edit/Host Computer/Network Configuration and in the Link Summary, the – sign in the cnf column would be gone Note: The dat files will get rebuilt when I/NET is restarted.

Issue A Continuum database setup for IE. version 1.81 will only support Continuum software version 1.81. Environment Continuum all versions Cause Attempting to use different versions of the Continuum software on a Continuum database Resolution Using Continuum software version IE. 1.9 would not be able to access a database setup for ie... older Continuum version 1.81. This is true for all versions of Continuum. The Continuum software and database must be of the same version.

Issue An attempt was made to modify the protocol service type attribute, and that attribute was not specified as configurable. Environment Vista LonMaker SNVT binding types Cause For network variables, the service type can be specified in the connection information in the Neuron C variable declaration. The options are unackd, nackd_rpt and ackd. The keyword config is the default. This allows a network management tool to change the service specification at installation time. The keyword nonconfig indicates that the service type cannot be changed by a network management tool. Resolution Echelon requests to please refer to the Neuron C Reference Guide for more information. To see which binding type is necessary, open the .XIF in a text editor and look for the following definition: XIF Definition of Line 2, Field 5: Default service type to use for connections containing this variable. Set to 0 for acknowledged, 1 for repeated, or 2 for unacknowledged. Created bindings needs to match the type defined in the XIF file.  Right click on the SNVT and go to properties.  Go to binding type.  Ensure binding type is the same, i.e. you cannot bind a Repeated SNVT type to a point that was flagged for only Acknowledged bindings. 

Issue Upgrading a standalone workstation from 1.74 to 1.9x. The installation fails and returns "Event Log is Full" error. Environment Standalone Workstation Cause The error is displayed when the Windows Application Event Log is full. Resolution Open the Windows Control Panel. Select Administrative Tools. Select Event Viewer. Select Application Open the Action menu. Select Clear all Events. You will be asked if you want to save "Application" before clearing it? Answer "Yes." Enter an appropriate file name. Click on Save. Cold start the workstation and reinstall Continuum.

Issue There is a confusion regarding the output signal options since the data sheet states 0-10V, 0-5V and 2-10V in different places  Environment SCD100 SCD100-D Cause Incorrect output signal range Resolution The output signals available are 0-10V and 0-5V.

Issue Program settings and User profile lost after upgrade. Environment Vista Cause When you upgrade Vista to a new version, a new folder structure is created in the Windows registry. All saved user profiles are stored in the previous version folder structure and need to be exported and imported to the new folder. Resolution First make sure you save the user profile File - Save my program settings Go to Start - Run enter regedit Locate HKEY_CURRENT_USER\Software\TAC\TAC Vista Workstation All Vista version that has been installed can be viewed here. Enter the folder which version you saved the userprofile. Go to TAC Vista Workstation - Settings Right click on the user you want to export and export. Right click on the .REG file created and choose Edit. Change all navigation paths to the version you want to import to. When its done save and right click and choose merge. PS: You can change the folder name in the registry to the correct version and export. Remember to change the name back again afterward.

Issue Object information cannot be seen in the SSM display window. Environment Sigma Display window Display area Items are shown off the screen Cause When the SSM display area is full and you request more data, the new data is not displayed in the display area.  Because the area cannot "scroll down" you cannot see this data. Resolution The issue is related to the Font type / Size selected for text in the "Display" window. The problem can be resolved by; Maximising or resizing the window. Choosing a different font / size.  

Issue Serially connected to a GCM-84000 with a pc running OS/2 and UltiVist.  There is no existing database in UltiVist.  The GCM database will be uploaded to create a new one.  The COM port in the GCM was configured correctly.  The serial cable is also correct and tested with Hyperterminal.  The E: EQUIPMENT SEGMENT in UltiVist is configured correctly and a serial COM port has been added to the W: WORKSTATION & USERS segment.  The UltiVist Background Apps are all running and configured. When trying to access the GCM's Time and Date, an error appears in place of the time and date and reads:  PTP no running. Environment UltiVist GCM-84000 Cause The default settings of the COM port must be modified to suite connectivity to a GCM-84000 which are different than the settings required for a GCM-86000. Resolution Right-click the COM port in the W: WORKSTATION & USERS segment and go to Settings. On the Port Setup tab, ensure the following settings are changed as indicated: IDSR = OFF ODSR = OFF OCTS = OFF DTR = OFF RTS = ON Shut down UltiVist including the UltiVist Background Apps and re-start.  This will re-initialize the serial COM port with the new settings listed above.

Issue What does a Card-View Plus device look like? Product Line TAC INET Environment Card-View plus Cause Ordering and identifying this equipment. Resolution See picture below:

Issue SMTP Copy to Blind copy to Reply to Environment Vista Xenta Cause In order to CC, BCC and the option to let a user reply to a sent alarm you need to configure the Xenta's SMTP settings Resolution There are 3 options under SMTP settings in Xbuilder   Copy to - The same as CC in outlook Blind copy to - The same as BCC in outlook (A copy of the email sent discrete to chosen email) Reply to - When a user gets an email about an alarm and clicks on reply, the address will become the same as the one specified here.