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How to use secondary values in programmable points. How to use forecast in programmable points.

Issue How to use secondary values in programmable points. How to use forecast in programmable points. Environment BAS SIGMA Cause Some objects in Sigma and BAS have secondary values: Time Schedule - minutes to next switch (when the time schedule is going to change state) is displayed. An example of this is to bring on the heating plant 30 minutes before an AHU starts. Optimiser - minutes to next switch (when the optimiser is going to change state) is displayed. An example of this is to bring on the boiler plant 30 minutes before an VT cct starts. Rotation - the lead load no. is displayed. An example of this is to determine the lead load when a modulating burner signal is used. DO and DI - the hours run is displayed. An example of this is to do pump changeover on hours run. Resolution Example: For a Time schedule: 10 xflo =  P100 (timeschedule object) forecast 20 if P100 off and xflo < 30.0 then return true "Plant PreHeat" 30 if P100 on then return true "Time On" 40 return false "Time Off"   For a Rotation object with 2 loads: 10 xflo = P120 (rotation object) forecast 20 if aflo=1.0 then return true "Boiler1 Lead" 30 if aflo=2.0 then return true "Boiler2 Lead" 40 return false "false" Note: aflo is used as a global variable to another object in the same controller, if not required then substitute with xflo.
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Satchwell BAS & Sigma
926 Views

What is the BACnet address and BACnet object ID for the Xenta 913?

Issue What is the BACnet address and BACnet object ID for the Xenta 913? Environment TAC Xenta 913 Cause The Xenta 913 does not have those features since it's not a BACnet device. Resolution The Xenta 913 is a gateway that translates the BACnet objects so that they can be read by for example Lonworks devices. It is not a native BACnet device itself, hence it doesn't have a BACnet address or a BACnet object ID.  
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • TAC Vista
1117 Views

PIR Passive Infrared Sensor, Motion Detector with I/NET

Issue PIR Passive Infrared Sensor, Motion Detector with I/NET Environment Remote Arming Terminal(RAT) or OP5 site with PIR or Passive Infrared Sensor or Motion Detector Cause Site has an Intrusion Alarm System with OP5 arming terminal, the problem is that they want to disable messages from PIR (Passive Infrared Sensor detectors when the zones are disarmed. The goal is to only have alarms when zones are armed. One reason is that there are many PIR changes in the time when the building is occupied. They set the input of PIRs as an DA.   Resolution The best solution is to use an event sequence or sometimes referred to as an event definition. In other words there needs to be a relay which enables or disables the PIR. Some use the Shunt relay on the SCU(if the SCU is not double addressed) for this and it is on either one leg of the power or a contact on the PIR to enable-disable/arm-disarm the PIR.  
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • TAC INET
1120 Views

Will we be able to use our TAC Workbench (Tech Laptop) to connect to the Honeywell Supervisor?

Issue Will we be able to use our TAC Workbench (Tech Laptop) to connect to the Honeywell Supervisor? Environment I/A Series G3 (all versions) Cause The NiCS statement within the license controls the sharing of data and usage of Workbench on a G3 (AX) platform. Resolution The answer depends upon the NiCS statement within the Honeywell Supervisor license. If the Honeywell license accept.wb.in statement is open, the TAC brand Workbench would be able to connect and engineer. Based on past experience, the accept.wb.in statement is typically set to webs and can only be accessed by a Honeywell licensed Workbench. The NiCS statement for the ENC is setup to prevent connection by a non-TAC brand Workbench. The statements that control sharing of data (accept.station.in and accept.station.out) have always been open. Unfortunately prior to G3 version 3.6, the Niagara driver point discovery process utilized some Workbench functionality to perform the connection and use basically defeating the main purpose of the NiCS statement. This meant that the points needed to be added manually. The software was corrected in 3.6 to allow discovering of points regardless of the NiCS accept.wb.in statement. The points will be able to be discovered with the Honeywell Supervisor as long as G3 version 3.6 or higher is being used.
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • TAC IA Series
1124 Views

What version of I/A Series G3 is compatible with the new JACE-600E (TRD-J-600E)?

Issue What version of I/A Series G3 is compatible with the new JACE-600E (TRD-J-600E)? Environment I/A Series G3, TRD-J-600, TRD-J-600E Cause The original JACE-600 is no longer available for purchase and is replaced by the JACE-600E. Resolution The TRD-J-600E is compatible with I/A Series G3 version 3.6.47.1 or later.  Please review Product Announcement PA-00223 for more details.
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Picard Product_Support
‎2018-09-11 01:41 AM

Labels:
  • TAC IA Series
1412 Views

Is the MZ18 available in a 300N version?

Issue Since the MZ18 is only 180N torque spec, is there a higher torque version available? Environment MZ18 in various versions. Cause Some applications require a higher torque actuator. Resolution Unfortunately, the MZ18 is only available in a 180N version through Schneider Electric.
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Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Field Devices
916 Views

Billing software for heat / cool / flow meters

Issue In some heat / cool / flow meter installations, the customer is also requesting a billing software to be used together with the meter Environment heat / cool / flow meters Multical 601 602 Billing software Cause Being able to provide a complete package of meter hardware and billing software. Resolution Unfortunately, Schneider Electric does not have any billing software for heat / cool / flow meters in the product portfolio. Our recommendation is to look at what the Kamstrup brand has to offer.
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Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Field Devices
1297 Views

Using a terminal mode connection, where is the network number for a GCM located?

Issue Using a terminal mode connection, where is the network number for a GCM located? Environment GCM-84000 series GCM-86000 series Cause Attempting a serial connection with Treetech for the purpose of uploading the GCM database (for backup) Resolution After logging into the GCM, follow the menu path below: SYSTEM > DATABASE > INSTALL DATA > NETWORK NUMBER
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • TAC IA Series
895 Views

When is the Niagara R2 product line being phased out?

Issue When is the Niagara R2 product line being phased out? Environment Niagara R2 Cause Pre-planning for customer retrofits Resolution No "new project" purchases will be accepted as of July 1, 2013. No purchases of any kind will be accepted as of December 1, 2014. See PA-00221 TAC IA Series R2 Availability for full announcement.
View full article
Picard Product_Support
‎2018-09-10 11:04 PM

Labels:
  • TAC IA Series
1575 Views

Alarm keeps playing wave file after being silenced.

Issue When an alarm comes into Active Alarm View the wav file keeps playing after the alarm has been silenced. Environment Alarm Enrollment Event Notification Wave File Cause The wave file location has been moved. Alarm Enrollment or Event Notification wave file association has been lost. Resolution Re-point the Alarm Enrollment or Event Notification to the wave file and retest.
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Andover Continuum
961 Views

What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize?

Issue What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize? Environment Continuum Xdriver - Ziton Fire Panel Cause Need to confirm that the XDriver is able to communicate to third party fire panel. Resolution The Ziton XDriver has been developed to the ZCP2 communications protocol V2.01. Contact the manufacturer to confirm whether the panel supplied supports this version of the protocol.   Further information on the XDriver can be found at the link below. Clymac - Ziton Fire Panel
View full article
Picard Product_Support
‎2018-09-10 11:05 PM

Labels:
  • Andover Continuum
1746 Views

Unable to create a new i2/b3 Device object. Getting an error "Cannot set the handle. Duplicate Infinet Id and comm port" when trying to create a new Device object.

Issue Unable to create a new i2/b3 Device object. Getting an error "Cannot set the handle. Duplicate Infinet Id and comm port" when trying to create a new Device object. Environment Continuum i2xxx and b3xxx controllers. Cause The error is seen when trying to create a Device object with an Id that already exists on the network or in the Database. Resolution 1. Create the Device object with a different / unused node Id. 2. Check the Database to see if there any ghost entries for this Device object that may not have been deleted properly. Running the Continuum Analyzer tests may show, and clean, these ghost entries. 
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Andover Continuum
1478 Views

Quality of tubes delivered with the SPD 310/360 series sensors

Issue What quality spec does the tubes included with the sensors have? Environment 004700320 SPD310-100/300/500/1000Pa Differential Air Pressure Transmitters SPD310-100/300/500/1000Pa   004700340 SPD310-1000/1200/2500/5000Pa Differential Air Pressure Transmitters SPD310-1000/1200/2500/5000Pa   004700360 SPD360-300/500/1000/2500Pa Differential Air Pressure Transmitters SPD360-300/500/1000/2500Pa Cause The quality of the sensors are, depending on environment where installed, vital information in order to determine if the sensor is suitable or not. Resolution   The included plastic tubing consists of the tubes and connection hose. Tubes are from ABS Resin and the hose is from PVC. Both materials themselves are suitable for a wide range of applications also outside and of high consistency against different influences. But they are not especially strengthened against UV radiation.
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Field Devices
1283 Views

SPD910 hysteresis

Issue Details on hysteresis of the SPD910 series sensors Environment 004701090 SPD910 2000Pa Switch Pres Air 004701080 SPD910 1000Pa Switch Pres Air 004701070 SPD910 500Pa Switch Pres Air 004701060 SPD910 300Pa Switch Pres Air Cause In some applications the hysteresis of the sensor is important Resolution There are 2 types which can switch the 300 Pa:  - SPD910-300Pa and SPD910-500Pa. The hysteresis or switching differs from type to type because of range and the clip feather. In general they are as follows: SPD910-300Pa             0,1mbar +/-15% SPD910-500Pa             0,2mbar +/-15% SPD910-1000Pa           0,4mbar +/-15% SPD910-2000Pa           1,0mbar +/-15%
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Field Devices
1094 Views

Output is not working after being created on an XPD02.

Issue After creating an output point on an XPD02 attached to a BCX the output is not working.  The CPU light of the XPD02 stays solid ON. Environment XPD02 BCX Expansion Modules Cause The expansion module was connected to the BCX while powered. Resolution Reload the BCX.
View full article
Picard Product_Support
‎2018-09-06 10:56 AM

Labels:
  • Andover Continuum
807 Views

I/A Series R2 SMS Driver / Servlet (Asia Pacific)

Issue I/A Series R2 SMS Driver / Servlet (Asia Pacific) Product Line  TAC IA Series Environment I/A Series R2 Enterprise Server I/A Series R2 UNC Cause There have been occasional inquiries in Asia / Pacific for this 3rd party driver. This driver used to be available via the Schneider Electric / TAC office in Singapore but this is no longer the case. About the R2 SMS Driver: The I/A Series R2 SMS driver allows direct delivery of alarm messages to GSM mobile phones. The driver may be installed in an UNC with Web Services. Resolution The driver and the supported modem can be purchased from Maxline Solutions. Part number: DR-IS-SMS-R2 Description: SMS Driver for R2 JACE 3, 4 ,5 and 6 Part number: Robustel-M1000 Description: Robustel M1000 GSM/3G Module Contact http://maxlinesolutions.com/contacts/ for inquiries and pricing.  Schneider Electric does not provide support this driver. All product and technical issues should be directed to Maxline Solutions. 
View full article
Picard Product_Support
‎2018-09-11 01:43 AM

Labels:
  • TAC IA Series
1279 Views

What are the port settings on a DMS panel for UltiVist to communicate serially to it?

Issue What are the port settings on a DMS panel for UltiVist to communicate serially to it? Environment UltiVist DMS Cause DMS panel's serial COM ports settings were reset to factory defaults. Resolution The serial COM port on the DMS requires the following settings in order for a serially-connected UltiVist computer to communicate: PORTx = 9600 1 7 E M N x = 1* or 2  (* typically PORT1 is used) 1 = stop bits 7 = data bits E = even parity M = Multi-drop N = no modem
View full article
Picard Product_Support
‎2018-09-06 10:55 AM

Labels:
  • TAC IA Series
994 Views

When UltiVist completes a backup, where is the backup file stored?

Issue When UltiVist completes a backup, where is the backup file stored? Environment UltiVist Cause For copying to portable media and safekeeping offsite. Resolution The backup file is located in the \FI\UVDBSAVE folder.  The backup file is named:  UVBACK01.ZIP or UVBACK02.ZIP or UVBACK03.ZIP UltiVist will create one file each time a backup is done.  It will overwrite one of the three files above so that there will only ever be three backup files in this directory.
View full article
Picard Product_Support
‎2018-09-06 10:55 AM

Labels:
  • TAC IA Series
862 Views

How many BACnet MSTP trunks are supported on a Jace-600 and Jace-700?

Issue How many BACnet MSTP trunks are supported on a Jace-600 and Jace-700? Environment Jace-600 Jace-700 Niagara G3 Cause Job estimate requires a high number of BACnet controllers Resolution The Jace-600 and Jace-700 are capable of up to 5 BACnet MSTP trunks each:  one on the main board, and four more if the two option cards are both installed (part# TRD-NPB-2X-485). Only one MSTP driver is required to enable all five (part# ENC-DRV-MSTP).
View full article
Picard Product_Support
‎2018-09-06 10:55 AM

Labels:
  • TAC IA Series
1462 Views

Can more than four T-IO-16 I/O modules be added to the JACE-6 or JACE-6E hardware platform?

Issue Can more than four T-IO-16 I/O modules be added to the JACE-6 or JACE-6E hardware platform? Environment I/A Series G3, JACE-6, JACE-6E, T-IO-16, T-IO-34 Cause The JACE-6 controller will only recognize four I/O 16 modules. Resolution The JACE-6 and JACE-6E can only support ... Maximum of four IO-16 modules or Maximum of one IO-34 and two IO-16 modules
View full article
Picard Product_Support
‎2018-09-06 10:55 AM

Labels:
  • TAC IA Series
942 Views
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