Issue Documentation on the MSC-V-400 Microsmart controller. Environment Microsmart controller MSC-V-400 Cause n/a Resolution Click here to view a datasheet on the MSC-V-400.

Issue A new MicroNet VAV controller has been installed under a MicroNet Microsmart Integrator (MN-MSI).  How is real-time data obtained from and how are commands sent to the new VAV controller? Environment MN-FLO3x MN-MSI DMS-35, -350A, -3500 Cause The MN-MSI is an obsolete product and no documentation is available for it. Resolution To integrate the new MicroNet VAV controller with a MN-MSI, create a Mode Control point Type 26 in the MN-MSI using the programming tool called DMS Operator Interface (also called PS-OPRIF or just OPRIF). Use this file to learn and program the Type 26 Mode Control point.  It is a complete chapter from the MN-MSI documentation.

Issue  Unable to find or learn devices under Niagara. Environment R2 or G3 Niagara Cause Unable to find or learn devices under Niagara.  The LON device or devices may be configured to a different domain length.  Resolution To find devices under a different domain length download procedure click here

Issue Outside dimensions of the enclosure for the MNB-1000? Part Number MNB-1000-ENC. Environment Plant Controller, MNB-1000 Enclosure for the Plant Controller, MNB-1000-ENC Cause Need to determine mounting clearances. Resolution Outside dimensions are 12" wide x 11 1/4" high x 2 5/8" deep. See the figure below, from the MNB-1000 Installation Instructions, F-27347-3. (Figure 3, p.3.)   Click here for a link to F-27347.

Issue A GCM / LCM stops working and displays the error message "Insufficient System RAM".  It no longer responds to information requests via the front panel keyboard/display nor via XPSI software connected on either of the available serial ports. A power cycle restores functionality but only for a limited amount of time (ie: hours or days). Environment Network 8000 GCM-84000 series GCM-86000 series LCM-84000 series LCM-85000 series LCM-88000 series Cause Free system ram drops below minimum requirements: Any GCM with sys ram below 18k Any LCM with sys ram below 10k Resolution The amount of free system ram must be kept above minimum requirements. Use Tech Bulletin 95-33 for troubleshooting the GCM / LCM.  It is a comprehensive guide providing both hardware and software suggestions that will increase free system ram.

Issue Customer wants to archive the BACnet controller backup images created through the Backup function of the WorkPlace Commissioning Tool. Environment WorkPlace Tech Tool software version 5.7.x or newer Windows XP Professional or Windows 7 Professional Cause The actual location of the Backup folder has changed between Windows XP and Windows 7 Resolution If the computer operating system is Windows XP, the specified backup project folder is in the following location: c:\Documents and Settings\All Users\Application Data\WorkPlace Tech\Backups If the computer operating system is Windows 7, the specified backup project folder is in the following location: c:\ProgramData\WorkPlace Tech\Backups Further information on the contents of the backup project folder can be found in the Release Notes documentation for WorkPlace Tech Tool 5.7.2, F-27526-2, pages 10-13.  Please note that the full file path shown in this document is based on the use of the Windows XP operating system.

Issue The IP address can be entered into a UNC-410 using the Admin Tool but after rebooting or power cycling the device, the IP address is reset back to the factory default. Environment I/A Series (Niagara) R2 UNC-410-2(-N) with serial number greater than 36218 Cause The newer UNC hardware manages stored OS configuration data in a different manner than the older UNC-410 devices.  Because of this change, the factory default operating system has the capability to read, but not permanently change the device IP address. Resolution You must use the Admin Tool Installation Wizard to install the r2.301.527 (or newer) version of the OS and NRE (system software) before you can save any new Ethernet address information to the UNC. Follow the procedure in the UNC-410 installation manual (F-27391) section "Upgrade, License and Configure the Host" to install the OS and NRE system software and to configure the required software modules.  Click here to see the referenced page of the manual.

Issue Is there a wiring diagram available for the HOA BACnet Series Digital Output Override Cards for IA BACnet Controllers? Environment IA, MNB-300, MNB-1000, MNB-1000-15, BCS-HOA-3-BACNET, BCS-HOA-4-BACNET Cause Is there a wiring diagram available for the HOA BACnet Series Digital Output Override Cards for IA BACnet Controllers? Resolution A wiring diagram on the HOA card can be viewed in the attached document.

Issue Attempting to make programming changes to a Niagara R2 UNC-510 station.  After the changes are done, performing a backup fails.  The "save runtime db" does not complete. Environment Niagara R2 UNC-500, UNC-510 Cause The backup process (save runtime db command) requires free memory on the smart media card.  There must be enough free memory to (at least) equal the size of the .sns file. The smart media card (listed as '/sm' on the Summary tab of the Admin Tool) holds the station database (.sns file), graphic images, and other files accessible using the Remote Library. The table below summarizes flash drive volumes and usages by model.  Note that a jace in the table is a UNC. Refer to the Niagara Capacities Engineering Notes for more information. Resolution Access the Remote Library via Workplace Pro and delete unnecessary files.  As files are removed, monitor the Free File Space on the Summary tab in Admin Tool.  When the '/sm' increases a few kilobytes, try performing a 'save runtime db'.  If the command is successful, then the free file space created is adequate.  If it does not, repeat steps 2 and 3 until it is.

Issue A MicroZone II (MZ2) indicates "cold reset" or "warm reset". What do these error messages mean? Environment MicroZone II (MZ2) controller Cause The error messages are in response to interruptions to the controller's  24 Vac power. Resolution For a detailed explanation of the "cold reset" and "warm reset" messages, see the MicroZone II Programmer's Manual, F-23118, "System Resets". Click here  to see an excerpt from the manual.

Issue Niagara G3 (NiagaraAx) Open NiCS (Niagara Compatibility Statement) Environment Niagara G3 (NiagaraAx) Cause NiCS attributes: Niagara G3 (NiagaraAx) licenses has brandId="TAC". A station's ability to accept NiagaraAx data from another NiagaraAx station depends on the accept.station.in="*" field in its license. A station's ability to share NiagaraAx data with another NiagaraAx station depend on the accept.station.out="*" field in its license. A station's ability to allow a copy of WorkBench to connect to it and engineer the station depends on the accept.wb.in="*" field in its license. A copy of WorkBench's ability to connect to a NiagaraAx station to engineer it depends on the accept.wb.out="*" field in its license. (Where "*" is the brandId) 'Open' licenses may be required when there is a need to: Allow sharing of a station's NiagaraAx data to another station which has a different brandId in its license. Accept NiagaraAx data from another station which has a different brandId in its license. Allow a WorkBench connection from a copy of WorkBench that has a different brandId in its license. Allow a copy of WorkBench to connect to a station which has a different brandId in its license. Resolution Niagara G3 open NiCS licenses have the following: “accept.station.in="*”; “accept.station.out="*”and “accept.wb.in="*”and “accept.wb.out="*”. The "*" is a wildcard designation to allow all brandIds. You can specify new licenses to have open NiCS by selecting the 'Request open NiCS (Niagara Compatibility Statement)' checkbox in the I/A Series G3 license request forms. You will need to purchase the part IA-LIC-CHG for each existing Niagara G3 that needs to have an open NiCS. 

Issue How to set an LNC-100 back to factory-default settings. This will erase all block programming and device configuration. Environment Network 8000 LNC-100 and related controllers based on the GCM-861X0 series platform, including the GCM-86110, GCM-86120, SIM-CCN, SIM-MTECH, SIM-TRANE, and SIM-YORK Cause Sometimes it is necessary to manually clear the controller EEPROM in order to reload a database. Resolution Follow the steps below: Backup the controller database. Clear the controller's EEPROM. This is accomplished by pushing the reset button and the EE CLR button and holding both for at least 20 seconds before releasing. The reset process is complete when the top two red LEDs on the right edge of the controller begin blinking in their normal sequence (second LED blinks twice as fast as top LED). This process will clear the user programmable memory (including all block programming), returning the controller to its original factory condition. This step is important as it insures there will be no conflict between the new revisions firmware and the older version. The procedure above is excerpted from Technical Bulletin 99-27 , steps 1 and 2.

Issue What issues, if any, are there to replacing Workplace Tech 5.7.7 with 5.7.6 on a Windows XP computer? Environment Workplace Tech 5.7.7 and 5.7.6 Cause none Resolution Workplace Tech version 5.7.7 comes with new firmware for the MNB-1000.  It is better to use version 5.7.7 with any MNB-1000 controllers installed with the new firmware.  This is especially true on job sites adhering to GSA guidelines. If the computer is only used with MNB-1000 controllers running previous firmware releases, then re-installing version 5.7.6 won't create any issues. Review the release notes below for more details. Release Notes - WorkPlace Tech 5.7.7

Issue Trying to locate the BACnet PICS for a UNC and ENC.  Where are they located? Environment Niagara R2 revision 522 and higher Niagara G3 revision 3.2 and higher Cause Trying to locate a web-based resource for this information Resolution For Niagara R2, click here for the BACnet PICS.  For Niagara G3, click here for the BACnet PICS. 

Issue Ordering the proper software options for a Vykon Energy Suite installation on a Niagara G3 jobsite. Environment Niagara G3 Cause The Vykon Energy Suite is only available for purchase via Sourced Products from Tridium.  The part numbers and descriptions are difficult to locate. Resolution The feature that licenses TEA-BASE (eas) is included with the standard ENS-1. So, a separate purchase of TRD-TEABASE-G3 is no longer required (since it is not usable without licensing stations or points). TRD-TEASTA-G3 increments the station limit parameter and allows unlimited points from an ENC. TRD-TEAPNT-G3 increments the point limit parameter and allows individual points from an ENC as well as points within the ENS as required. Additional documentation: VES G3 Users Guide VES G3 Datasheet These two part numbers are now available on iPortal for ordering.  Contact Customer Care at ccc.orders@schneider-electric.com or 1-888-444-1311 (press 1) to place an order.

Issue Is a license required for the S4 BACnet to N2 Routers? Environment S4 BACnet to N2 Router-16 S4 BACnet to N2 Router-32 S4 BACnet to N2 Router-64 S4 BACnet to N2 Router-128 S4 BACnet to N2 Router-256 I/A Niagara R2 I/A Niagara G3 I/A BACnet Metasys N2 network Cause Additional information on 3rd party router Resolution No license is required. But you will need to fill out the S4_Group_Order_Form and send it to CCC at the time of ordering. Link to S4 BACnet to N2 Routers for additional information

Issue As of December 2010, Microsoft® Windows XP is no longer available, preinstalled on new computers. Is there a valid, legal and legitimate workaround for running our software products that will not run on Microsoft® Windows 7? Environment New computer that was purchased pre-loaded with Microsoft® Windows 7 Professional or Microsoft® Windows 7 Ultimate I/A Series software that runs only on Microsoft® Windows XP such as: I/A Series (Niagara) R2 - all releases I/A Series (Niagara) G3 - all releases prior to 3.6.x  Signal XP WorkPlace Tech Tool 3.2sp1 Cause Microsoft® Windows XP is no longer available on new computers. Resolution Downgrade the Microsoft® Windows 7 Professional / Ultimate installation to Microsoft® Windows XP. According to the Microsoft® Windows 7 Professional / Ultimate EULA (End User License Agreement) that the computer user must read when starting up a new computer, the following Operating System downgrade rights are available: Downgrade rights for Windows 7 are an end-user right, documented in the Software License Terms that customers accept upon first running Windows software. Windows 7 end user downgrade rights will be available through the sales lifecycle of Windows 7 which is up to two years after the launch date of a new version.  UPDATE:  As of November 2012, Microsoft has upgraded their Windows Lifecycle information, indicating that this upgrade right expires in February, 2014. More information is available from the Microsoft Windows web site and from the attached document.

Issue Shielded twisted pair cable may have been installed in an area of high EMI/RFI, and proper grounding of the shield wire is necessary to make the shield effective. Environment A segment of LON trunk with shielded, twisted-pair cable. Cause Proper grounding helps to avoid DC and 50/60 Hz ground paths from being formed through the shield. Resolution Follow the Guidelines as presented in the Echelon FT 3120/ FT 3150 Smart Transceiver Data Book, page 114, Figure 5.7 "Terminating and grounding Shielded Twisted Pair Cable." Grounding Shielded Twisted Pair Cable When using shielded twisted pair, terminate the twisted pair and ground the cable shield, as shown in Figure 5.7. Figure 5.7 Terminating and Grounding Shielded Twisted Pair Cable The twisted pair is terminated according to the guidelines listed in the previous sections. The cable shield should be grounded using a capacitor to tie the shield to earth ground, and a large-value resistor to bleed off any static charge on the shield. Tie the shield to earth ground through a capacitor, instead of a direct connection, in order to avoid DC and 50/60 Hz ground paths from being formed through the shield. Typical values for Rb and Cc are as follows: Cc = 0.1 µF, 10%, Metalized Polyester, ≥100V Rb = 470kΩ, 1/4W, ±5% The cable shield should be grounded at least once per segment, and preferably at each device.

Issue How many MicroSmart devices and Microsmart trunks does the Niagara G3 driver ENC-DRV-MS support? Environment ENC-520 Series ENC-DRV-MS Cause Incorrect product data sheet F-27425-3. Resolution ENC-DRV-MS driver supports 124 MicroSmart devices and a maximum of 4 Microsmart trunks. Note ENC-520 product data sheet [F-27425-3] options for ENC-DRV-MS31,MS62,MS93,MS124 are incorrectly shown.

Issue I/A Series R2 (Niagara) ibsAsd driver "FATAL: Cannot boot station from sns java.lang.NoClassDefFoundError: tridiumx/serialDriver/services/AsyncEventSource" Environment I/A Series R2 (Niagara) ibsAsd Driver Cause serialDriver Module is missing.  Resolution Use the Admin Tool (Configure Modules Only) and add the serialDriver jar.  Click Here to see document