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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user

frequenty fail in UPS

many UPS installed for PLC panels and frequently failing the type of these UPS MODEL- SURTD3000xL19 i dont know if these UPS are industry type or office type and how to troubleshoot these UPSs. these U...

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539 0 1

Latest Reply: BillP

Solved

Anonymous user

Battery issue

We have one Smart-UPS 3000 RM 3U which connected with another spare pack battery. Last month, we have battery issue.The battery led is red, we disconnect all equipment then press the Test button to ru...

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593 0 1

Latest Reply: BillP

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Anonymous user

SmartUPS5000 shuts itself off after 10 mins

Our organisation had a 4 hour power outage on Friday, the network was shutdown, and the smartups5000 eventually ran out of battery. (Its hardwired with a switch to mains). After the outage I powered up...

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577 0 1

Latest Reply: BillP

Solved

Anonymous user

Issues connecting to SU2200NET over serial

I'm trying to reset the IP on a SU2200NET with a 9619 management card. It has one (the light is solid green), but it's nowhere on our network, so I'm trying to reset it to an IP of my choosing. We do...

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1755 0 11

Latest Reply: BillP

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Anonymous user

Selftest failed Smart UPS 1500

Hi,Since a month 1 of our UPS's gave a status 'Selftest - refused'.Since then the ups is constantly trying to do a selftest but it keeps failing.Could this be because of a faulty battery ?Cause the log...

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1973 0 3

Latest Reply: BillP

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Anonymous user

AP9630 Number of external batteries option missing

HelloI recently installed an AP9630 into a Smart-UPS X 1500 with two external battery packs. I have tried to locate the option to tell the card that it has two external battery packs, but that option s...

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1344 0 4

Latest Reply: BillP

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Anonymous user

SURT10000XLT Uneven battery discharging

I have a SURT10000XLT purchased in 2006 or 2007. Yesterday it failed with an inverter fault, switched to batteries, shut down the servers and turned off. I came in and the room smelled of sulfur, made ...

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879 0 3

Latest Reply: BillP

Solved

BillP

Runtime calibration management device.entry in logs is confusing....

Ive performed many runtime calibrations on various APC UPS's, as the company I am with owns atleast 500+ of them. This one however gave me a different log entry I had not seen before. 12/06/2016 ...

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1176 0 5

Latest Reply: BillP

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Anonymous user

Multiple failed logins from powerchute

Hi there, I've been getting simultaneous failed logins from power chute to my vcenter however after re-inputting the user details i can see it logs in and logs out of vcentre without issue. Then a few...

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1071 0 5

Latest Reply: BillP

Solved

BillP

UPS input waveform

A customer has an surt1000xli ups recieving input power from an inverter. When utility power is absent unit operates on battery. Upon check the inverter has a modified waveform. I pointed out this as a...

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424 0 1

Latest Reply: BillP

Solved

Anonymous user

DLA1500RM2U won't power up...

I bought a new-in-box DLA1500RM2U from eBay. I received it today and plugged it in and it won't power up. I assumed that the batteries were dead. I pulled the battery pack and inspected them and the...

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1230 0 12

Latest Reply: Anonymous user

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