SURTD5000XLI can t connect via hyperterminal

[Anonymous user]

Hi all,

I have problem with UPS SURTD 500XLI.

I replace battery and after I want connect to the UPS via hyperterminal and do calibration.

But when I set up hyperterminal and then I tray comunication UPS not response.

UPS SN:                                    NS0823003744

Hyperterminal setup :         bits per second - 9600

                                        data - bits 8

                                        parity - none

                                        stop bit - 1

                                        flow control - none

And I use Rj50 to RS232 comunication cable.

Please can you help my.

I dont know where can be problem.

[BillP]

Can you confirm a AP9619 or AP9631 management card is installed in the UPS? Has that been previously configured with TCP/IP settings?

Can you try 2400 baud rate too? Also, please verify the RJ45 cable is connected to the port labeled "serial port" and not the 10/100 port on your network management card.

[Anonymous user]

I have AP9619 comunication card. And card is already configured. (I not remember card configuration)

And I m sure i connect cable to serial comport.

And tray diferend baud rate too.

But com port still not work.

I thing com port is burned.

[BillP]

Did you try a different computer? Also, make sure scroll lock is not on with your keyboard.

[Anonymous user]

I not try different computer. But I try to same computer but with different APC UPS. And all is work correct.

And I sure on my keyboard is not scroll lock.

[BillP]

You could try braindeading the UPS to reset communications as well. This requires the load to be turned off though and removed as well as the serial cable. Then, turn off the UPS and disconnect it from AC power somehow such as tripping the input breaker. Hold down the off button on the front to see if it clicks and flashes its LEDs. This resets the communication bus.

Alternatively, move this card to a different UPS to log in to and check or configure the IP settings so you could connect it to the network and access it.

[Anonymous user · Accepted solution]

Good idea move card to a different UPS.

I go try it.

Thank you