Symmetra LX Battery Module Fault

[Anonymous user]

We had a storm here and the Summetra LX UPS went into bypass mode and reports a battery module fault.  We have 5 battery modules, and they all showed OK in DIAGS.  However, I cannot get the fault to go away.   I removed each one in order to try to reset the fault.  At one point I had 2 battery modules in the main frame that had reported OK.  But the lower one then triggered the fault - reporting bad battery module - replace battery - battery module not installed.  I removed it entirely, hoping that now the other battery - which showed OK - would clear the fault.  The fault did not go away.  So I reset the power to restart and see if the fault would go away.  This time the one working battery triggered the fault and it too says battery module fault - replace battery.

Is this possible that all 5 batteries are bad?  Or is it possible that the intelligence module is reporting wrong?  Or is it possible that the rear connection is the problem?  I don't know what to do.  I've got no power to my servers or phones and need immediate assistance.  If I need to order new parts I need to know what I need to order.

Can anyone help me?

-Stephen