PCNS 4.2 and vSphere 6.5 some ESXi can't auto shutdown

[Anonymous user]

Hi all guy

To day I'm tested automatic shutdown with our system, but look seen shutdown process not correctly,

My environment is, vSphere 6.5 (VC and ESXi) we have physical server was installed PCNS 4.2.

Due testing Host (esxi02) can't shutdown by PCNS, please kindly help to investigate the problem.

02/07/2017    12:41:31    Shutdown sequence started on Hosts 192.168.14.12, 192.168.14.10 in response to UPS critical event: On Battery.    .3.4.9.9
02/07/2017    12:41:32    Starting Maintenance Mode Task on Host 192.168.14.12.    .3.4.9.9
02/07/2017    12:41:32    Shutting down VMs on Host 192.168.14.12.    .3.4.9.9
02/07/2017    12:41:32    Starting Maintenance Mode Task on Host 192.168.14.10.    .3.4.9.9
02/07/2017    12:41:32    Shutting down VMs on Host 192.168.14.10.    .3.4.9.9
02/07/2017    12:42:32    Host 192.168.14.12 has successfully entered maintenance mode.    .3.4.9.9
02/07/2017    12:42:56    Shutting down vCenter Server VM TRB-vCSA6.5.    .3.4.9.9
02/07/2017    12:42:56    Maintenance Mode Task cancelled on Host 192.168.14.10 as VCSA VM is shutting down.    .3.4.9.9
02/07/2017    12:43:17    Cannot connect to vCenter Server. PowerChute may not be able to issue commands to Virtual Machines or Hosts.     .3.4.9.9
02/07/2017    12:45:02    Shutdown Host failed for Host 192.168.14.12.    .3.4.9.9
02/07/2017    12:45:15    Starting Maintenance Mode Task on Host 192.168.14.10.    .3.4.9.9
02/07/2017    12:45:16    Host 192.168.14.10 has successfully entered maintenance mode.    .3.4.9.9
02/07/2017    12:45:16    Shutting down vCenter Server VM Host 192.168.14.10.    .3.4.9.9
02/07/2017    12:45:18    Shutting down physical machine that PowerChute is running on.    .3.4.9.9

[BillP · Accepted solution]

Hi,

I see a few issue in the error log

07-02-17 12:42:55,934 ERROR Thread-51 com.apcc.m11.components.WebServer.util.virtualization.VMWareConnection - getESXiHostConnection, Host 192.168.14.12 - (NoPermission or InvalidLogin) [no details available]

07-02-17 12:42:55,934 ERROR Thread-51 com.apcc.m11.components.Shutdowner.Hosts.ESXManagedHost - checkForVCSAVMAndHostInCriticalHosts - cannot obtain HostSystem using findByIP and findByDnsName for critical host 192.168.14.12

07-02-17 12:43:16,370 ERROR pool-3-thread-1 com.apcc.m11.components.WebServer.util.virtualization.VMWareConnection - Unable to connect to vCenter Host 192.168.14.14 - java.rmi.RemoteException: VI SDK invoke exception:java.net.ConnectException: Connection refused: connect

07-02-17 12:43:17,400 ERROR pool-3-thread-1 com.apcc.m11.components.WebServer.util.virtualization.VMWareConnection - getVCenterServerConnection, Host 192.168.14.14 - . VI SDK invoke exception:java.net.ConnectException: Connection refused: connect

07-02-17 12:45:02,841 ERROR Thread-51 com.apcc.m11.components.WebServer.util.virtualization.VMWareConnection - Unable to log directly into host (NoPermission or InvalidLogin): 192.168.14.12

Have you created a local account that PCNS can use to access the host? See the trouble shooting section of the PCNS 4.2 VMware User's Guide (page 137 and 138). 

[Anonymous user]

After create shard user on vCenter and ESXi host, automatic shutdown working normally

Thank you. 🙂