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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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JJ_RottenRobbie
JJ_RottenRobbie

New Battery Needed?

I am reaching out because our device keeps making a very loud beeping noise. I believe we need a new battery for the device. How can I get one ordered?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
279 0 1
Latest Reply: Teken

ddspell
ddspell

Help with Power Schematic Acronyms/Labels

I'm reviewing some documentation that was created years ago. There are some acronyms on a power schematic that I'm unsure what they are. Please confirm or correct the following: EHA - ELA - EMAC - ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
302 0 0

2025-01-08

Tun_omo
Tun_omo

APC SMX3000LV Smart-UPS show Low Input Voltage

Dear Support, Happy new year, we really cannot tell why our SMX3000LV Brand new isn't serving as expected. Its show low Input voltage and fluctuates between the AC and DC frequently. We have attached...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
400 0 0

2025-01-08

gnguyen
gnguyen

Get alert "Internal pack, cartridge 1 is not installed." even after re...

Hello, We received an alert to replace the batteries in a Smart-UPS SRT 6000. We installed the new batteries but it shows batteries are disconnected and the webgui shows the alert " Internal pack, c...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
412 0 1
Latest Reply: Teken

jacobwilliamroy
jacobwilliamroy

What timezone do I pick?

I am configuring a SMT3000RM2UC UPS and I'm trying to set the timezone. I am on EST. All I'm seeing for timezone options are a list of cities, none of which I am in. What one do I pick so the time is c...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
287 0 1
Latest Reply: Teken

m3line
m3line

Alarm Event: Unit Over Temp

Hello We have a problem with new APC Smart-UPS 3000. When I turn on UPS show "Alarm Event: Unit Over Temp". On smartconnect portal is error UPS Fault (Error Code: P.04). Is there any solution for this...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
293 0 1
Latest Reply: Teken

Field-Ops-Cooper
Field-Ops-Cooper

APC SRT5KRMXLI - Error P.13 after battery change

With no mains input voltage applied and no load connected, the batteries were swapped and then the mains input voltage restored (via the breaker). The UPS starts but immediately gives Error P.13 code w...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
17417 0 3
Latest Reply: Manuel_Martin

Solved
mike-s123
/html/rank_icons/Crewman.png mike-s123

Battery on Network Management Cards.

Most (all?) NMCs (e.g. AP9630) have a coin cell battery soldered on them. I can't find any mention of this in the documentation or via a web search. It's a standard BR2032 (?) lithium battery, which is...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
482 0 2
Latest Reply: mike-s123

Solved
drewzapc
/html/rank_icons/Crewman.png drewzapc

Having difficulty finding the SNS Tool for my AP9641 running on a Symm...

Hi, We've purchased the license for the extended firmware 3.x.x.x but for the life of me, I cannot find the SNS Tool that will work to get the license activated on this device. The tool for our Smar...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
510 0 2
Latest Reply: LarryK

pald
pald

UPSPVDS200UPS02 for some reason shut down power to some of the outle...

UPSPVDS200UPS02 for some reason shut down power to some of the outlets and showing log UPS: A discharged battery condition no longer exists. UPS: A discharged battery condition no longer exists.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
448 0 4
Latest Reply: Teken

rovic
rovic

UPS back feed relay fault

Hi Team, I would like to ask for your support and expertise regarding on one of the UPS that I have. I am encountering a back feed relay fault for several times already from SMAR-UPS X 3000. Do we ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
555 0 1
Latest Reply: Teken

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