Looking for firmware - Smart-UPS SRT 5000 (SRT5KRMXLI)

[AndreasG]

Heya community,

I have two SRT5KRMXLI up and running, each attached with an external battery-pack. These external batteries won't show up in the web-GUI.. only the internal pack is listed. Hard to find a solution in the forums here, there's one mentioning a firmware update v.4.8

Both UPS working with firmware: UPS 04.0 (ID1013)

Application Module Version v6.9.6

APC OS (AOS) Version v6.9.6

APC Boot Monitor Version v1.0.9

Has anyone a link (or dm) for a download or any other recommendations regarding the external battery-packs not showing up? Much appreciated!

[cmkenya]

Did you find the firmware? Anyone who had downloaded the firmware could you please share it? I can provide email. Its urgent as my job is on the line.

[AndreasG]

Nope, sorry to say .. but no one followed up on my request.

[Teken]

Despite popular belief actual and formal support is not given in the APC Forum. ☝️ If you’re seeking any firmware you and the other person must submit a Technical Support Request.

Going this route is the formal and correct path to obtain hardware, software, firmware, and documentation from APC / Schneider Electric. 

The APC Forum is a public space where (Joe Public) can ask questions and may receive feedback, support, and possibly solutions.

APC Technical Support no longer provides links to firmware via Box or any other cloud storage platform.

One only needs to read the thousands of active, current, past threads! Where a solution was provided with a link and said link goes no where! 🤦‍♂️👎

These same old threads are rarely if ever responded by anyone from APC unless someone one day decides to do their job! 🤢

You can literally count on one hand how many APC Support Staff have come into this specific forum and offered an update, corrected any links, never mind offered firmware to the paying customers in a thread?!?! 🙄

Submit a formal service request for what you’re asking for. If you receive it please do share the same with the members here.