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Looking for firmware - Smart-UPS SRT 5000 (SRT5KRMXLI)

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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AndreasG
Crewman AndreasG
Crewman

Posted: ‎2023-02-01 07:00 AM

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Posted: ‎2023-02-01 07:00 AM

Looking for firmware - Smart-UPS SRT 5000 (SRT5KRMXLI)

Heya community,
I have two SRT5KRMXLI up and running, each attached with an external battery-pack. These external batteries won't show up in the web-GUI.. only the internal pack is listed. Hard to find a solution in the forums here, there's one mentioning a firmware update v.4.8
 
Both UPS working with firmware: UPS 04.0 (ID1013)
Application Module Version v6.9.6
APC OS (AOS) Version v6.9.6
APC Boot Monitor Version v1.0.9
 
Has anyone a link (or dm) for a download or any other recommendations regarding the external battery-packs not showing up? Much appreciated!




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SunnyD
Crewman SunnyD
Crewman

Posted: ‎2024-10-26 03:31 PM

In response to AndreasG
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Posted: ‎2024-10-26 03:31 PM

I managed to update the firmware on one of my units... (I have 3) now need to do the other 2 (they were acquired later), I must say the FW update on these is overly complicated. they could easily, just do an download/update from the unit itself rather than having a upload only option.

 

The updated FW unit has the following FW

 

UPS Firmware
Current Version
ID1013UPS 04.7
 
Application Module
 
Version v7.1.2
Date Mar 21 2023
Time17:44:20
 
APC OS (AOS)
Version v7.1.2
Date Mar 21 2023
Time 17:34:00
 
APC Boot Monitor
 
Version v1.0.9
Date Mar 27 2019
Time 16:23:06

 

The FW for these units are found here, but I'd read , re-read... and THEN re-READ to make sure you get the right one as NONE of it is in "simple" English. They have far too many versions and variations for some reason or NO reason.

https://www.apc.com/uk/en/faqs/FA170679/

https://www.apc.com/uk/en/faqs/FA279197/

 

Hope it helps

See Answer In Context

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cmkenya
cmkenya
Cadet

Posted: ‎2024-07-27 12:46 PM

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Posted: ‎2024-07-27 12:46 PM

Did you find the firmware? Anyone who had downloaded the firmware could you please share it? I can provide email. Its urgent as my job is on the line.

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AndreasG
Crewman AndreasG
Crewman

Posted: ‎2024-07-30 01:15 AM

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Posted: ‎2024-07-30 01:15 AM

Nope, sorry to say .. but no one followed up on my request.

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Teken
Janeway Teken
Janeway

Posted: ‎2024-07-30 07:12 AM . Last Modified: ‎2024-07-30 11:13 AM

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Posted: ‎2024-07-30 07:12 AM . Last Modified: ‎2024-07-30 11:13 AM

Despite popular belief actual and formal support is not given in the APC Forum. ☝️ If you’re seeking any firmware you and the other person must submit a Technical Support Request.

 

Going this route is the formal and correct path to obtain hardware, software, firmware, and documentation from APC / Schneider Electric. 

The APC Forum is a public space where (Joe Public) can ask questions and may receive feedback, support, and possibly solutions.

 

APC Technical Support no longer provides links to firmware via Box or any other cloud storage platform.

 

One only needs to read the thousands of active, current, past threads! Where a solution was provided with a link and said link goes no where! 🤦‍♂️👎

 

These same old threads are rarely if ever responded by anyone from APC unless someone one day decides to do their job! 🤢

 

You can literally count on one hand how many APC Support Staff have come into this specific forum and offered an update, corrected any links, never mind offered firmware to the paying customers in a thread?!?! 🙄

 

Submit a formal service request for what you’re asking for. If you receive it please do share the same with the members here. 

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SunnyD
Crewman SunnyD
Crewman

Posted: ‎2024-10-26 03:31 PM

In response to AndreasG
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Posted: ‎2024-10-26 03:31 PM

I managed to update the firmware on one of my units... (I have 3) now need to do the other 2 (they were acquired later), I must say the FW update on these is overly complicated. they could easily, just do an download/update from the unit itself rather than having a upload only option.

 

The updated FW unit has the following FW

 

UPS Firmware
Current Version
ID1013UPS 04.7
 
Application Module
 
Version v7.1.2
Date Mar 21 2023
Time17:44:20
 
APC OS (AOS)
Version v7.1.2
Date Mar 21 2023
Time 17:34:00
 
APC Boot Monitor
 
Version v1.0.9
Date Mar 27 2019
Time 16:23:06

 

The FW for these units are found here, but I'd read , re-read... and THEN re-READ to make sure you get the right one as NONE of it is in "simple" English. They have far too many versions and variations for some reason or NO reason.

https://www.apc.com/uk/en/faqs/FA170679/

https://www.apc.com/uk/en/faqs/FA279197/

 

Hope it helps

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SunnyD
Crewman SunnyD
Crewman

Posted: ‎2024-10-28 01:35 PM

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Posted: ‎2024-10-28 01:35 PM

Here you go... this is the latest version for both the NMC v2 and the UPS

 

Just check here to make sure you are using the right ones for your unit as there are a few.

 

Do the NMC update first it should check your units version and ensure its compatible. and then if all is good will update.

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APC UPS SRT5KRMXLI.zip
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AndreasG
Crewman AndreasG
Crewman

Posted: ‎2024-10-29 01:57 AM

In response to SunnyD
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Posted: ‎2024-10-29 01:57 AM

Heya SunnyD .. thanks a bunch for following up on this, this looks like what I was looking for. Gonna check that out on a slow weekend. Cheers ✌️

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ZAFIRISG
ZAFIRISG
Cadet

Posted: ‎2025-02-04 02:14 AM

In response to SunnyD
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Posted: ‎2025-02-04 02:14 AM

Hello  

I WOULD LIKE TO ASK IF THE PROGRAM EXISTS IN A HEX FILE FOR DIRECT PROGRAMMING IN THE SERIAL eprom  OF THE CONTROLLER
Thank you  

 

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Teken
Janeway Teken
Janeway

Posted: ‎2025-02-04 05:51 AM

In response to ZAFIRISG
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Posted: ‎2025-02-04 05:51 AM

No . . . 

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