Containment drop ceiling controller issue

[shoaibmaqsood52]

Hello Team,

We have installed the Containment at one of our client site. We have installed the containment controller and EM & Temperature sensor and Smoke sensor.  Now we are facing the issue to drop the ceiling panel after trigger the smoke and temperature sensor. 

Please advise. 

[KE · Accepted solution]

Hello,

an SR would need to come onsite to verify the installation and we can raise the issue if it is a quality related,you can raise a case to your local CCC team and submit all photos for investigation

Regards,

Karim