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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Umb
Umb

SmartConnect UPS units offline

Hello, We have a few smart connect units offline at one of our campuses. We have not made any network changes and went onsite to verify that the UPS units have internet access. We tested one of the n...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
226 0 1
Latest Reply: Teken

jacobwilliamroy
jacobwilliamroy

Trying to add my device to manage it with smart connect

The model of this device is SMT3000RM2U. This device has been discontinued since april 2023. I am trying to connect to the device with a USB 2.0 cord and add it by visiting this webpage: https://smartc...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
291 0 1
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

SURT5000XLI Internal Fault

My SURT5000XLI S/N NS0604008234 was switched off for the Christmas break. When I switched it back on, after a few minutes, the internal fault light came on and the charge LEDs 3 & 4 (Counting from ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1870 0 7
Latest Reply: TienAnh

Solved
JT4
Ensign JT4

AP9834 Firmware Update 3.27.9 - Invalid File When Attempting Update Vi...

I'm attempting to update from firmware 3.26.9 to the latest 3.27.9 on the AP9834 USB Wifi units on my SRT1500XLA and SRT3000XLA. I have placed the firmware ism file onto a FAT32 USB drive and attempted...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
518 0 1
Latest Reply: JT4

AdminBMQ
AdminBMQ

Serial port connection to SC1000i

Hello, I have two APC SC1000i. One seems to have shutdown problems and I wished to see any log. I use a 940-0272A serial port/USB cable connected to a PC with windows 11 OS. As it produced a "pl2303h...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
250 0 1
Latest Reply: Teken

MARIANOSB1
MARIANOSB1

UPS WITH ALARMS OF RECTIFIER NOT WORKING, INCORRECT DC VOLTAGE AND INA...

Hello Schneider team and community, We are operating a Schneider Easy UPS 3M, 160 kVA / 160 kW, installed in a hospital environment powering critical loads. The UPS is intermittently displaying the fol...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
254 0 0

2025-06-13

Solved
Saad_Mahmoud
Saad_Mahmoud

easy 3s UPS relay short circuit problem

the UPS easy 3s 3:1 15KVA unit began exhibiting intermittent and repeated faults while operating under normal conditions. The fault behavior is inconsistent and presents in two distinct patterns: Fault...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
722 0 2
Latest Reply: MARIANOSB1

MARIANOSB1
MARIANOSB1

UPS EASY 3M 160 KVA

SALUDOS ESTIMADA COMUNIDAD, TENGO PROBLEMAS CON MI UPS EASY 3M 160 KVA, ME PRESENTA 3 ALARMAS, RECTIFICADOR NO FUNCIONA, VOLTAJE INCORRECTO, Y PFC INACTIVO, ESTAS ALARMAS ME PRESENTA UN BREVE MOMENTO, ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
230 0 0

2025-06-13

SJ_Datacom
Crewman SJ_Datacom

Micro Data Center "Emergency cooling fan is turned on"

Does anyone know how to find out what the conditions are for a Easy Micro Data Center to trigger its "Emergency cooling fans".We have a unit that is near constantly running these noisy fans and cannot ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
257 0 1
Latest Reply: Teken

Nic1
Nic1

USV already registerd

My USV is already registerd even tho i have it at home it was laying around for a few months.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
340 0 2
Latest Reply: Teken

Solved
stedenis_apc
Crewman stedenis_apc

Smart UPS SU620 Not showing Internal temperature on PowerChute BE 9.1....

I am not able to see the internal temperature on my Smart UPS SU620 on PowerChute BE 9.1.1. I have to admit, I do not recall if it was present on the other versions of PCBE. It seems that this is a bas...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1282 0 4
Latest Reply: Teken

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