Trying to add my device to manage it with smart connect

[jacobwilliamroy]

The model of this device is SMT3000RM2U. This device has been discontinued since april 2023. I am trying to connect to the device with a USB 2.0 cord and add it by visiting this webpage:

https://smartconnect.apc.com/register/start

it prompts me for a product key and product ID but I have neither. It says it should be printed on a label on the UPS but it is not.

[Teken]

Only devices with a product SKU ending with a (C) are Smart Connect enabled. You can also tell it’s capable because there will be a dedicated green RJ 45 Ethernet port on the rear of the unit.

If that isn’t present it’s not Smart Connect capable.

If you want to manage the unit locally / remotely you can purchase a NMC. Your options are the legacy end of life AP9630, 31, 35.

The current version of the NMC is AP9640, AP9641, etc. Lastly, you may also use APC Power Chute PCSS, NUT, APCUPSD software via USB, RS-232, NMC connection.

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