Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • Smart-UPS & Symmetra LX | RM 4,611
  • UPS Management Devices & PowerChute Software 2,912
  • Racks, Rack Accessories, & Cooling 955
  • Data Center & Facility 3 Phase UPS 605
  • General Questions & Suggestions 240
  • Getting Started 166
  • Datacenter UPS 130
  • Server Room & Data Center Design Best Practices 106
  • Smart-UPS & Symmetra LX-RM 97
  • Other Environmental Monitoring Products & Questions 47
  • Business Power UPS 36
  • Datacenter Racks & Cooling 27
  • Rack Accessories & Cooling 16
  • Business Power Software & NMC 15
  • Home & Office - UPS & Software 15
  • Datacenter Accessories 14
  • Datacenter Netbotz & Monitoring 9
  • Network Management Card 6
  • Data Center Expert 6
  • Racks 6
  • power monitoring expert 5
  • IT Expert 5
  • Data Center Operation 4
  • Back-UPS & Surge Protectors 3
  • DCIM Support 2
  • apc 2
  • firmware 2
  • UPS 2
  • Home & Office - Accessories 2
  • Product Feedback 2
  • UPS Network Management Card 2
  • SMARTCONNECT 2
  • NetBotz 2
  • EcoStruxure IT Design CFD 1
  • Smart-750 1
  • Smart Design & Engineering 1
  • srt5000 1
  • detected 1
  • AP9210 1
  • Legacy Gateways & Energy Servers 1
  • symmetra 1
  • AP9619 1
  • 240v 1
  • spit phase 1
  • Certicate 1
  • AP7750A 1
  • Datacenter Forum 1
  • managedservices 1
  • dedicatedserver 1
  • managedserver 1
  • Electrical Calculation Tools 1
  • Tips and ideas 1
  • Building Operations 1
  • DDF 1
  • IT Advisor 1
  • Battery life 1
  • Safety 1
  • ssl 1
  • SERVER 1
  • Previous
  • 1 of 6
  • Next
Top Experts
User Count
BillP
Administrator BillP Administrator
5060
voidstar_apc
Janeway voidstar_apc
196
Teken
Kirk Teken
142
View All
Related Products
Thumbnail of EcoStruxure™ IT SmartConnect
Schneider Electric
EcoStruxure™ IT SmartConnect
32
Thumbnail of Smart-UPS
Schneider Electric
Smart-UPS
29
Thumbnail of Uninterruptible Power Supply (UPS)
Schneider Electric
Uninterruptible Power Supply (UPS)
25
Load more

Free

English

Data Center Certified Associate Exam Development Path

Strengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!

4.0
Register Browse SE University

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

APC UPS Data Center & Enterprise Solutions Forum

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
khenning
/html/rank_icons/Crewman.png khenning

Upgrade Firmware AP9640 issues

Hello All, I am upgrading the firmware on AP9640 cards using the NMC firmware utility software, I have done many cards as our company is installing smart UPS's in all our data closets. I now have had...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1358 0 4
Latest Reply: dpierce4776

Solved
Anonymous user
Anonymous user

My SURTA1500XL won't turn on - No lights or fans when plugged in. ...

I've taken the top/side off the unit to do some testing and take pics. I am getting current to where the power plugs into the board but there is no power going to the output plugs. I tested the volta...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2777 0 5
Latest Reply: MRP_BR

johni
/html/rank_icons/Crewman.png johni

BE550G/650G1 not working properly

I bought 2 of these UPS's last week. On one of them works exactly as expected. On other one when electric power fails server immediately crashes before even getting a power down warning. The one tha...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1207 0 5
Latest Reply: Teken

mabdelgayed
mabdelgayed

UPS: Lost the local network management interface-to-UPS communication.

i have NMC 3 with model number AP9641 after i upgraded the NMC Firmware version 2.5.0.6 to this version 2.5.1.3 and the upgrade done successfully but i got this alert "Lost the local network managemen...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1207 0 3
Latest Reply: knguyen

Solved
WPAJack
WPAJack

How to get the UPS Network Management Cards to not be so chatty?

we have some APC UPSs in our server rooms with both UPS Network Management Card 2 and UPS Network Management Card 3 installed. same behavor on both where if there is an alert regarding a battery repla...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
860 0 2
Latest Reply: WPAJack

MorneMeintjes
/html/rank_icons/Ensign.png MorneMeintjes

NMC Test Sites

Good Afternoon. I was just wondering if the APC / SE NMC test sites are still active. We always had the ability to log into the site, then select a unit with a specific NMC, log into it and navigat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
481 0 0

2024-05-15

Steve9003
/html/rank_icons/Crewman.png Steve9003

Start up AP9631

I have purchased a used APC UPS with an AP9631 network card. I would like to access it via it's IP address. I get the message "This site cannot be reached". My router has assigned 192.168.50.89 a...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1267 0 6
Latest Reply: dpierce4776

Firemann
Firemann

SRT5KXLI built-in management card lightshow

My SRT5KXLI Lan port is performing a lightshow, when lan cable is connected.It starts with orange light left side on connector flashes apx. 5 times, then 1 flash on the right led, then the right led fl...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
650 0 3
Latest Reply: Teken

Gnat
/html/rank_icons/Crewman.png Gnat

First 12.5 seconds

Please explain what happens during the following periods of time. When I press the power button on my UPS (BV800I-GR) and simultaneously the stopwatch, i have the following: 0-2.5 seconds (long beep, t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
553 0 0

2024-05-11

Roger.Prichard
Roger.Prichard

Smart UPS SRT 5000 Commanded itself off

Hello. We are employing an SRT-500 that recently seems to have commanded itself off. Trying to understand why. I saw some similar issues on the forum, but they were quite old. Hoping to get some...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2615 0 5
Latest Reply: dpierce4776

LokeshPanchal
LokeshPanchal

10KVA Online ups

Dear All, 20 days ago, I took a 10 KVA online UPS, but it is now not working, and I also have a 6 KVA UPS, which has been in complaint for the last 20 days, it is not fixed yet, Both UPS are for my pow...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
545 0 1
Latest Reply: dpierce4776

  • « Previous
    • 1
    • …
    • 117
    • 118
    • 119
    • …
    • 1076
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore