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mrfixit_apc
Ensign mrfixit_apc
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Posted: ‎2021-07-01 04:52 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:52 AM . Last Modified: ‎2024-03-05 01:55 AM

NMC says "No UPS Found" - is this right?

When I log in to the http interface of the NMC (AP9630) installed in my SMT1000I it says "No UPS Found" - is this right?

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BillP
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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

Ok, as I suspected, you're firmware is sumx v5.0.1. To work with SMT and SMX model Smart UPS, you need v5.0.3 or higher sumx.

So, we'll need to upgrade. The latest version with the blue interface is v5.1.7. Then, we have v6.0.6 on the website which offers many new features (a firewall, multi-user - simultaneous logins, advanced log export capability, SMTP enhancements, etc) and an entirely new interface.

To preview the new interface, we have a Network Management Card 2 @ testdrive.apc.com (AP9630 or AP9631 will be fine) and you can see the interface I am referring to. I only suggest to scope this out first because many people upgrade and hate it and I wouldn't want to put you through it. Once you get used to the new layout, the new features make it worth it though. Some people don't like change.

Let me know what firmware you're interested in.

SFSUMX606 is the part number on the website that you'll find for this newest firmware download. You can go to Software / Firmware, select Firmware Upgrades - UPS Network Management Cards from filter by software/firmware and then you'll find upon downloading, you should review a knowledge base first before upgrading. (Review article ID FA176047 @ FAQ).

Sorry to make this so complicated! I just want you to be well informed before upgrading and being frustrated.

Lastly, once you're ready to update, you can follow these instructions -> How do I upgrade the firmware on an APC Network Management Card? | FAQs | Schneider Electric US

See Answer In Context

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BillP
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Posted: ‎2021-07-01 04:52 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:52 AM . Last Modified: ‎2024-03-05 01:55 AM

No, its not. It is usually a firmware problem (wrong firmware installed on your management card) or a communication problem.

To start, on your AP9630, please tell me what the firmware version is. Is the interface blue? If so, tell me what you see under Administration->General->About for AOS and Application module names and versions.

If the interface is green, go under About->Network and you'll also see the same screen. I'll need the same info from it.

Let's start there. It might just be an older version that does not support SMTs and we can just simply upgrade it.

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mrfixit_apc
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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

Angles,

Interface is blue.

Here is the About info (I pasted it - sorry it looks a bit odd):

Hardware Factory
Model Number:AP9630
Serial Number:BA0933020973
Hardware Revision:05
Manufacture Date:08/16/2009
MAC Address:00 C0 B7 4D 96 E7
Management Uptime:0 Days 7 Hours 30 Minutes
Application Module
Name:sumx
Version:v5.0.1
Date:May 13 2009
Time:16:38:28
APC OS (AOS)
Name:aos
Version:v5.0.1
Date:Nov 25 2008
Time:12:09:34
APC Boot Monitor
Name:bootmon
Version:v1.0.0
Date:Oct 8 2008
Time:16:03:02

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BillP
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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

Ok, as I suspected, you're firmware is sumx v5.0.1. To work with SMT and SMX model Smart UPS, you need v5.0.3 or higher sumx.

So, we'll need to upgrade. The latest version with the blue interface is v5.1.7. Then, we have v6.0.6 on the website which offers many new features (a firewall, multi-user - simultaneous logins, advanced log export capability, SMTP enhancements, etc) and an entirely new interface.

To preview the new interface, we have a Network Management Card 2 @ testdrive.apc.com (AP9630 or AP9631 will be fine) and you can see the interface I am referring to. I only suggest to scope this out first because many people upgrade and hate it and I wouldn't want to put you through it. Once you get used to the new layout, the new features make it worth it though. Some people don't like change.

Let me know what firmware you're interested in.

SFSUMX606 is the part number on the website that you'll find for this newest firmware download. You can go to Software / Firmware, select Firmware Upgrades - UPS Network Management Cards from filter by software/firmware and then you'll find upon downloading, you should review a knowledge base first before upgrading. (Review article ID FA176047 @ FAQ).

Sorry to make this so complicated! I just want you to be well informed before upgrading and being frustrated.

Lastly, once you're ready to update, you can follow these instructions -> How do I upgrade the firmware on an APC Network Management Card? | FAQs | Schneider Electric US

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mrfixit_apc
Ensign mrfixit_apc
Ensign

Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

Angela,

Many thanks for your detailed reply. I suspected that it might be a firmware issued - I will go straight to firmware v6.06 - since I am new to NMCs it's all change to me anyway!

I will post back when I get the update done to confirm success (hopefully laughing).

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mrfixit_apc
Ensign mrfixit_apc
Ensign

Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:55 AM

Angela,

The firmware upgrade went fine on the 2nd attempt. On the first attempt the last FTP login failed - I don't know why. However, I now have v6.06 firmware installed and the UPS now appears to be recognised fine. Many thanks for your help.

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Anonymous user
Not applicable

Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:54 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:54 AM

Hi Angela,

I face same problem when buy new SURTD5000xli with AP9631 when try to console use web interface says "No UPS Found" 

this is copy of factory information 

Factory Information
Hardware Factory
Model Number
AP9631
Serial Number
5A1609T39601
Hardware Revision
08
Manufacture Date
03/06/2016
MAC Address
00 C0 B7 F7 67 2A
Management Uptime
0 Days 0 Hours 26 Minutes
Application Module
Name
sy
Version
v6.4.6
Date
Nov 2 2016
Time
17:25:46
APC OS (AOS)
Name
aos
Version
v6.4.6
Date
Oct 6 2016
Time
17:46:25
APC Boot Monitor
Name
bootmon
Version
v1.0.8
Date
Apr 8 2014
Time
10:59:40
need help which firmware I need to upgrade or down grade? thanks 
Anton
Indonesia
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BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:54 AM

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Posted: ‎2021-07-01 04:53 AM . Last Modified: ‎2024-03-05 01:54 AM

Hi Anton,

You have loaded Symmetra UPS firmware onto a Smart-UPS model.

You should download part number SFSUMX646. You can go to http://www.apc.com/us/en/tools/download/ and then select Filter by Software/Firmware drop down list and choose Firmware Upgrades - UPS Network Management Card. Then look for SFSUMX646 part number on the page. Download and apply that.

Instructions for upgrading firmware are here if you need them ->http://www.apc.com/us/en/faqs/FA156047

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NOYB-JP
NOYB-JP
Cadet

Posted: ‎2023-01-02 10:29 AM

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Posted: ‎2023-01-02 10:29 AM

I'm trying to upgrade a Smart-UPS X 2000, SMX2000LV. I have updated the NMC to the following:

SUMX  v7.0.4

AOS     v7.0.4

bootmon v1.0.9

 

Based on the Firmware Revision ID number, (ID1003), I tried to update to the file SMX1003UPS_15-0.enc. The initial Current Version was ID1003UPS 07.4. The UPS portion still hasn't come back after updating the firmware via Configuration -> Firmware Updates after an hour. Any idea what I can do to get this unit operational again?

 

I have two of these identical units at the same location with dual power for all the devices.

 

Thank you.

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NilsWberg
NilsWberg
Cadet

Posted: ‎2024-05-23 01:55 AM

In response to BillP
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Posted: ‎2024-05-23 01:55 AM

Hi, we are facing the same problem as mentioned above, but we are pretty sure that it can not be related to the firmware. We have another ups of the same model in use and everything on these two devices is exactly same configured including the firmware.
You mentioned above, that its either an firmware or an communicaion problem and I think, we are dealing with a communication problem. You have any idea how to fix this?
Thx in advance!

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