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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
957 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5037 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4322 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4914 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6698 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8787 3 1
Latest Reply: Charles_Murison

Solved
sesa101813_brid
sesa101813_brid Leader

Can we change the default telnet port number in ION meters?

Hi Everyone,Our customer is using ION8400,8600, 8650.They are asking whether the default telnet port number can be changed to another number for their security.Is it possible?Best Regards,
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1938 0 2
Latest Reply: sesa101813_brid

Solved
Charles_Murison
Charles_Murison Champion

External Relay to remotely power cycle ION meter

Customer is looking for a possible way to power cycle a meter using external relay. Ideally, relay would be controlled by a digital output on the meter. Anybody done this before or have suggestions?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3038 0 2
Latest Reply: Yut

sesa263228
sesa263228 Leader

Difference in decimal resolution between v2 and v3

Hello I just noticed that the decimal resolution is different for the same meter when I download data in ION Setup v2 and v3 (v3 has less decimals) as you can see in the picture. Why does this happen...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1494 0 1
Latest Reply: Robert_Lee

Nabil_Taha
Nabil_Taha

Missing template feature set information error

"missing template feature set information" error popups up when upgrading a PM8k meter using ion setup build 17069. Upgrade seems to work but the error popups up before beginning the download of the dc...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1728 0 1
Latest Reply: Robert_Lee

sesa12489_bridg
sesa12489_bridg Explorer

PM8000 the register 54396

In the registers table of the PM8000 we have the register 54395 dedicated to display if the configuration of the frequency is 50Hz or 60Hz.If I read the this register in INT16 I got -1 (1111 1111 1111 ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
832 0 0

2017-03-30

Anonymous user
Anonymous user

ION7550 Modbus register show wrong data

Hi all,I am reading data from ion 7550 about pc via modbus. But the data read is incorrect.Read register 40198 is correct.read register 40200 is correctread register 40202 is correctbut read register 4...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1238 0 1
Latest Reply: Robert_Lee

Solved
Anonymous user
Anonymous user

Modbus Repeater

Can anybody suggest a reliable Modbus repeater, do Schneider make one ? We are going to end up with over the 32 devices on a modbus chain (iEM3000 range) and can't get round it any other way, would a r...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3639 0 3
Latest Reply: michael_franz

Solved
Nabil_Taha
Nabil_Taha

ION 7650 Firmware and Templates

Where can I find the latest ION 7650 firmware (UPG File) and associated templates (DCF file).Thanks,Nabil
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4904 0 14
Latest Reply: JamesAZZO

Anonymous user
Anonymous user

ION7x50 v410 Firmware and Templates Released

The ION7550/ION7650 v410 Firmware and Template files are available for download on the Schneider Electric global website. Links to the individual files are listed below:ION7650 V410 Firmware:http://www...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1011 1 0

2017-03-24

Arneil_Dalope
Arneil_Dalope

ION8650A & B on Meter Comparison Chart no DDD?

Hi,The firmware V407 for ION8650A & ION8650B added the DDD feature. However, in the link found in the FAQSchneider - Update Meter - Powerlogic There is still no DDD for ION8650SA & B. I believe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1218 1 1
Latest Reply: Matt_Curry

Solved
Anonymous user
Anonymous user

ION7650 Framework identification

Hi, is there any way of checking the firmware version of an ION7650 from the front screen ?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2392 0 8
Latest Reply: sesa64419

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