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Important Announcement: Community Back to Full Functionality

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Case on Network Setup ION 8600

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Parlindungan_Sitorus
Lieutenant JG Parlindungan_Sitorus Lieutenant JG
Lieutenant JG

Posted: ‎2016-07-31 09:50 PM

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‎2016-07-31 09:50 PM

Case on Network Setup ION 8600

Dear All,

I have a case regarding to network setup on ION8600 meter.

I cannot access the network setup via front panel ION8600 meter and here the screenshots:

IMG-20160727-WA0020.jpg

IMG-20160727-WA0021.jpg

IMG-20160727-WA0025.jpg

Here is the serial number of this meter:

M8600B4E0H5C7B1B

I need advice from all of you.

Thank you in advance.

Regards,

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juaotor
Lieutenant juaotor Lieutenant
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Posted: ‎2016-08-01 12:49 AM

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‎2016-08-01 12:49 AM

Dear Parlindungan SITORUS PANE,


could you please log a support request through your local Schneider Electric Customer Care Center (SE Website --> Support --> Contact). They. will help you with your request.


Thank you

JMO

See Answer In Context

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juaotor
Lieutenant juaotor Lieutenant
Lieutenant

Posted: ‎2016-08-01 12:49 AM

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‎2016-08-01 12:49 AM

Dear Parlindungan SITORUS PANE,


could you please log a support request through your local Schneider Electric Customer Care Center (SE Website --> Support --> Contact). They. will help you with your request.


Thank you

JMO
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Yut
Captain Yut
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Posted: ‎2016-08-01 11:15 PM

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‎2016-08-01 11:15 PM

Your device has hardware lock option you have to set it to test mode.

Open cover press Test switch

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Robert_Lee
Captain Robert_Lee Captain
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Posted: ‎2016-08-02 04:37 PM

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‎2016-08-02 04:37 PM

The "Not Available" being displayed when attempting to access the network setup indicates some type of Ethernet module issue.  One thing you can try is to find a working TCP connection and plug into the 10Base-T connector to see if the LEDs begin blinking (one should go solid ON, the other blink if there is TCP traffic).  If the LEDs are not working (and you know that the connection is working), then it is likely some type of issue with the device's comm card.

You could also try to plug a PC into the RS-232 port to try and communicate using ION Setup to see if the Ethernet module is being discovered or not by the device.

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