Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84267members
353371posts

Case on Network Setup ION 8600

Metering & Power Quality

Collaborate with multiple experts and discuss various topics about Power Meters and Power Quality. From design & implementation to troubleshooting and more, get support from experts and share your experiences by subscribing to the Schneider Electric Exchange forum today.

Solved
Parlindungan_Sitorus
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
3
318

Case on Network Setup ION 8600

Dear All,

I have a case regarding to network setup on ION8600 meter.

I cannot access the network setup via front panel ION8600 meter and here the screenshots:

IMG-20160727-WA0020.jpg

IMG-20160727-WA0021.jpg

IMG-20160727-WA0025.jpg

Here is the serial number of this meter:

M8600B4E0H5C7B1B

I need advice from all of you.

Thank you in advance.

Regards,


Accepted Solutions
juaotor
Lieutenant Lieutenant
Lieutenant
0 Likes
0
272

Re: Case on Network Setup ION 8600

Dear Parlindungan SITORUS PANE,


could you please log a support request through your local Schneider Electric Customer Care Center (SE Website --> Support --> Contact). They. will help you with your request.


Thank you

JMO

See Answer In Context

3 Replies 3
juaotor
Lieutenant Lieutenant
Lieutenant
0 Likes
0
273

Re: Case on Network Setup ION 8600

Dear Parlindungan SITORUS PANE,


could you please log a support request through your local Schneider Electric Customer Care Center (SE Website --> Support --> Contact). They. will help you with your request.


Thank you

JMO
Yut
Captain
Captain
0 Likes
0
272

Re: Case on Network Setup ION 8600

Your device has hardware lock option you have to set it to test mode.

Open cover press Test switch

Robert_Lee
Captain Captain
Captain
0 Likes
0
272

Re: Case on Network Setup ION 8600

The "Not Available" being displayed when attempting to access the network setup indicates some type of Ethernet module issue.  One thing you can try is to find a working TCP connection and plug into the 10Base-T connector to see if the LEDs begin blinking (one should go solid ON, the other blink if there is TCP traffic).  If the LEDs are not working (and you know that the connection is working), then it is likely some type of issue with the device's comm card.

You could also try to plug a PC into the RS-232 port to try and communicate using ION Setup to see if the Ethernet module is being discovered or not by the device.