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Metering & Power Quality

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Metering & Power Quality

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Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3982 4 15
Latest Reply: Charles_Murison

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2969 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Ensign Maaz Ensign

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3050 2 0

2022-10-13

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3250 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Ensign Maaz Ensign

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5059 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7200 3 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

ION7400 - 512Mb memory available

Hello Everyone!Recently I had some questions of customers about ION7400, the most common question is: when the memory log (512 Mb) of this meter will be available to use all its storage capacity?ION740...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2059 0 8
Latest Reply: Anonymous user

Andy_Hubert
Lieutenant Andy_Hubert Lieutenant

PM5561 as a Modbus Gateway

Hi,I have a site here in the Uk where we have two PM5561 meters being used as gateways, when we go to set up the meter we should, according to the manual, see a setting to select between 'Slave' or 'Ga...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
9327 2 13
Latest Reply: Zelislav

Anonymous user
Anonymous user

Telnel Login and Password for ION8650

HiWhat is the Login and password for an ION8650 when I connect by telnel?Thanks
EcoStruxure Power & Grid icon_circle Metering & Power Quality
823 0 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

ION 7650 dual modbus master gateway

Is it possible to set an ION 7650 to act as a dual gateway for COM1 and COM2 using modbus master protocol? At the moment, there is 8 x PM5300 meters connected to COM1 using RS485 and 10 x PM5...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1191 1 2
Latest Reply: Hal_Etheridge

Solved
sesa299783_brid
Crewman sesa299783_brid Crewman

PM8000 Tech Support Needed. (No phone answer on Canada's line)

Good morningWe just received a PM8000 meter from customer here in Mexico, they lost the password. I've tried some things here but they didn't work. I've been calling to Tech Support in Keating Cross (V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1674 0 4
Latest Reply: sesa299783_brid

Solved
sesa74337_bridg
Lt. Commander sesa74337_bridg Lt. Commander

PM8000 Power Meter Password Recovery

Hi, All,I have a PM8000 demo meter on my desk and the default password has been changed by someone from our office. I would like to know is that a backdoor password that I can use to reset the password...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3811 0 5
Latest Reply: Anonymous user

sesa27079_bridg
Crewman sesa27079_bridg Crewman

Do you know what the code status 0021 hex means on a PM5563 meter? The...

The meter is showing the wrench icon flashing on the display. the code status of the meter is 0021 hex. What exactly this code means ?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1331 0 2
Latest Reply: Anonymous user

Anonymous user
Anonymous user

Harmonic Display Mode

HI all, I have a problem. When i set Harmonic Display Mode by ION setup in ION7650 (image below). But, I see display Harmonic just V1 and I1. I want display V2, V3 Harmonic Display Mode and I2, I3...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
817 0 2
Latest Reply: Robert_Lee

sesa197217_brid
Ensign sesa197217_brid Ensign

ION 8650A Cell Modem communications

I am actively working with a customer who has purchased 35 ION 8650A cell modem meters. They have purchased this same model in the past and are actively using them within their PME system, however, th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
895 0 1
Latest Reply: Robert_Lee

Anonymous user
Anonymous user

PM500 template in ION Setup 3.0

Hi friend, Would you help to provide PM500 template for ION setup, Thanks
EcoStruxure Power & Grid icon_circle Metering & Power Quality
751 0 0

2017-12-27

Solved
JSmith
Lieutenant JSmith

Frequency N1 or N2 Count Event

I looked in my PME Event log and I am seeing a TON of Frequency N1 Count and Frequency N2 Count events where the condition is Incremented and the Value is Limit Exceeded. Every 10 seconds.I am not sure...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1084 0 1
Latest Reply: Charles_Murison

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