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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5087 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
danielbarrantes
danielbarrantes

Multiple "Ethernet Auth Ok" and "Ethernet Auth Fail" events

I have had some inconveniences due to a large number of events generated by various energy meters since when performing an event count at the end of the month, they present between 30,000 to 50,000 ev...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3122 1 3
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Evnet log for ION9000 Meter

The event log "Voltage display value out of range. Reducing scale" appears on the ION9000 screen.Under what circumstances does this evnet log come from?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1546 1 1
Latest Reply: Charles_Murison

Solved
boris_grinac
boris_grinac

How to reset ION7700 X-Press Card without turning the meter off?

Hello,I am doing PME upgrade on an old installation. There are some ION7700 meters with greyhill relays that control power contactors. These meters (as some others like ION7600/7500, ION73xx) have unpl...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2017 0 2
Latest Reply: boris_grinac

Solved
Darshana_Ecwtts
Darshana_Ecwtts

PM2220 Firmware Upgrade

Have a nice day! I need to upgrade the firmware on Schneider PM2220 Power Meter.(from 1.3 and 1.4 to 1.5) I tried this on the ION setup. But there wasn't a tag for uploading the firmware template. Coul...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1722 1 2
Latest Reply: Charles_Murison

Daniel_Brandao
Daniel_Brandao Mentor

Advanced Metering - Tangible Results blog post

Please let me know what you think and share it if you like! https://blog.se.com/power-management-metering-monitoring-power-quality/2021/09/10/advanced-metering-the-drive-for-tangible-results/
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2545 2 0

2021-09-16

Margot_Noraz
Margot_Noraz Leader

Discover how to install PowerTag Energy Rope on Busbars

Hi Community, Learn more about the installation of PowerTag Energy Rope on busbars with this short video: If you want to know more about the benefits and technical data on PowerTag Energy Ro...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1402 0 0

2021-09-16

Solved
Anonymous user
Anonymous user

Power Quality Metering Recommendations?

I am in need of getting some new PQ meters at work, both for energy monitoring and troubleshooting. I was wondering if anyone here has utilized them and have any for or against recommendations.More spe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2019 0 2
Latest Reply: Charles_Murison

Solved
Miyai
Miyai

Communication response of PM5000 energy consumption

Hello, Please let me know how the PM5000 response will be. The maximum energy value of PM5000 is 9,223,372,036,854,775,807.The energy value is stored in a signed 64 bit integer register (INT64). Pleas...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2849 0 7
Latest Reply: Miyai

Solved
JuanMQT
JuanMQT

ION 7330 through Ethertgate "ION7400" can not connect

Dear experts, I have a costumer who wants to communicate his ION7330 through a ION7400 to a PME, its ION7330 has an ethernet port that is being used to report to a SCADA, acording to the manual the I...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2700 0 3
Latest Reply: Robert_Lee

Solved
Miyai
Miyai

【PM8240】Regarding Keep Alive

Hello, I would like some advice. Occasionally, a communication error occurs between the customer's system and the PM8240 in Modbus TCP communication.In order to find the cause of this communication ano...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3646 0 6
Latest Reply: Miyai

Rafaelsdsz
Rafaelsdsz

NTP protocol of the ION 8650

Hello, We are having problems with a GPS that synchronizes with ION 8650 meters via NTP protocol. This issue is occurring with two firmware versions of ION meters.On client 1 we have the following scen...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1754 0 2
Latest Reply: Charles_Murison

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