Building Automation Knowledge Base

Issue S-Flex VFD with BACnet card will not come online with bCX Environment S-Flex, bCX, MSTP Cause BACnet communication card that comes with S-Flex VFD is not set up by default to communicate via BACnet  Resolution S-Flex VFD has Altivar 21 BACnet Card VW3A21315. The default communication protocol setting for this card is Modbus RTU/Lonworks. Change setting of the communication protocol parameter F829 to a value of 4 (BACnet). Note: Must power cycle the drive for any settings to take effect. Set F800 (comm speed) to value of 1 - this is the default ,19200 and make sure the MSTP is set the same. Set F891 to a value of 2 (bit rate of 19200 bit/s)  Also set F893, F894, F895, F896 - other BACnet settings. See Altivar 21 BACnet Card manual for more information.

Issue EcoStruxure Building Operation different types of licenses and all features Version 1.9 and older: Difference between Workstation standard and Workstation professional Product Line EcoStruxure Building Operation Environment All versions Cause Due to different features of each license, customer may get confused which license to order. Resolution See the version of the latest EcoStruxure Building Operation Part Number Summary document on the Exchange for all license part numbers.   Versions 2.0 and Newer Note: The licensing part numbers and structure has vastly changed starting in version 2.0 and newer.  See the search query below on the Exchange for more detail regarding the Scalable Pricing Policy that started in version 2.0. EcoStruxure Building Operation Scalable Pricing Information   Versions 1.9 and Older Note: There is no part number for WebStation; it is a default feature of the Automation Server and Enterprise Server (with no need for additional licensing)  

Issue Xenta programmable communication buffer size affected by the application size Environment TAC Xenta 301, TAC Xenta 302, TAC Xenta 281,TAC Xenta 282,TAC Xenta 283,TAC Xenta 401 Cause The communication is handled by the neuron chip and the application is handled by the host processor so there are no effects at all on the communication. Resolution No, there is no effect on the communication buffers

Issue As of November, 2012, Microsoft® Windows 7 is no longer available, preinstalled on new computers. Is there a valid, legal and legitimate workaround for running our software products that will not run on Microsoft® Windows 8? Environment New computer that was purchased pre-loaded with Microsoft® Windows 8 Professional. Cause Microsoft® Windows 7 is no longer available on new computers. Resolution Downgrade the Microsoft® Windows 8 Professional installation to Microsoft® Windows 7. According to the Microsoft® Windows 8 Professional / Ultimate EULA (End User License Agreement) that the computer user must read when starting up a new computer, the following Operating System downgrade rights are available: Downgrade rights for Microsoft® Windows 8 are an end-user right, documented in the Software License Terms that customers accept upon first running Windows software. Microsoft® Windows 8 end user downgrade rights will be available through the sales lifecycle of Windows 8 which is up to two years after the launch date of a new version. More information is available from the Microsoft Windows web site.

Issue When installing TreeTech 3.2, no license request program is installed and there is no option in the Purchase WorkPlace Tech Software license request tool for Tree Tech.  How do I request a license for TreeTech. Environment TreeTech 3.2 software Cause TreeTech 3.2 does not need a license. Resolution TreeTech 3.2 does not require licensing as noted in the TreeTech 3.2 release notes: 3.1. Tree Tech licensing. Issue: Tree Tech 3.0 and 3.1 requires license purchases for Tree Tech and associated legacy drivers. Resolved: WIBS Purchase Utility license activation of Tree Tech and associated legacy drivers is no longer required. Tree Tech will function with Network 8000 and DMS serial and Ethernet drivers upon completion of installation. The "Jobs" option has been removed from the "Files" dropdown.

Issue Does Schneider-Electric sell the GPRS modem option for the Jace-6 or Jace-7? Environment Niagara G3 Cause A specific site has a jace that is beyond a proper LAN connection. Resolution It was decided not to offer the GPRS modem option via Schneider-Electric. It is, of course, available directly from Tridium.

Issue How to determine if a Niagara G3 ENC or Jace is properly licensed for embedded Workbench.  This is an optional purchase (part # ENC-WB) and provides Workbench functionality through a web browser. Environment Niagara G3 Cause Confirming that a purchased option is properly reflected in the license file (without actually trying out the feature). Resolution In the license file, the 'web' line will have the three variables set to 'true' in order to have embedded Workbench: ui="true", ui.wb="true", ui.wb.admin="true" If ui.wb.admin is set to "false", the station will be web-accessible but Workbench is not web-accessible.

Issue CyberStation changed from 1.8x XP machine to 1.94 Windows 7 machine After change OMS controllers do not show online yet BACnet controllers do Environment CyberStation Windows 7 CX99xx bCX9640 Cause Windows firewall blocking communication Resolution Turn OFF windows fire wall.

Issue Continuum crashes with ACCDataServices errors when alarms are dispatched for email delivery. Environment Windows 7 64-bit Outlook 2010 64-bit Cause Problem with Outlook 64-bit installation. Resolution Uninstall Outlook Reinstall Outlook Once Outlook is reinstalled the ACCDataServices crash stops occurring.

Issue What application type is required to allow a PCC10/PCLTA20  LonTalk adapter to be used with WorkPlace Tech? Environment WorkPlace Tech Tool software Echelon LonTalk adapter (PCC10 / PCLTA20)  This information does not apply to the USB U10 Echelon LonTalk adapter Cause Selection of the incorrect LonTalk driver application will result in the inability of the WorkPlace Tech software to access the connected LON network. Resolution Change the NI application of the LonTalk adapter Open the Windows Control Panel Select the LonWorks Plug N' Play. Change the NI Application For a PCC-10 LTA select NSIPCC For a PCLTA-20 LTA select NSIPCLTA Click Apply Click OK to exit the program.

Issue Live Eventview not showing name after upgrade. Environment CyberStation Cause Unsure. Resolution The problem went away when the database was updated with enhanced alarm delivery turned on.  

Issue Customer with 1.81 system needs encryption.   Environment CyberStation, ACX57xx Cause Can ACX57xx network security be turned on in a version compatible with CyberStation v1.81. Resolution CyberStation v1.80 added the encryption feature. This is from the CyberStation v1.80 release notes: -------------- 192-bit IPSec/IKE Encryption Support. Encryption and authentication can be enabled for communication between Continuum workstations and controllers. The CyberStation uses IPSec (Internet Security Protocol) and IKE (Internet Exchange Protocol) for encryption. This feature is for use with Netcontroller II (CX968X) and ACX II (ACX57XX) --------------- When running CyberStation v1.80 or 1.81 the ACX2 must be at a v1.0x. When running CyberStation v1.82 or higher you must be at ACX2 v1.1x.  

Issue MTA-File update Error, code = 4038 PVR block values changed from TAC Vista not saved in MTA file Environment TAC Vista TAC Menta TAC Xenta 401, TAC Xenta 301, TAC Xenta 302, TAC Xenta 281, TAC Xenta 282, TAC Xenta 283 Cause This could be because the changes made leads to a division by 0. Resolution Open the MTA file and check if the changed value can cause a division by 0.

Issue Need a way to automatically acknowledge alarms. Environment CyberStation Cause All alarms need to be logged in the Continuum database but there are certain alarms routed to another system for processing. It is preferred that these are automatically acknowledged in Continuum so as not to tie up the Continuum logged on user. Resolution Continuum can do this using the Plain English AckAlarm function. Scripts within a Pinpoint graphic can also be set up to do this. Refer to the Continuum online help system and search for 'Alarm' in the index. Select 'Alarm functions, Plain English' and review the four subtopics: AckAlarm, Overview, Pop Alarm and User-defined alarm functions.

Issue Receive "Error 1606. Could not access network location\." when installing I/NET Seven Software with StruxureWare Building Operation Environment I/NET Seven SmartStruxure Solution 1.3 Cause When uninstalling / Installing I/NET with Building Operation software already installed the Enterprise Server and InetIoSrv service must be stopped.  In some situations when not installing the for site it may be best to set both the Enterprise Server and InetIoSrv services to manual avoiding this situation. Resolution To resolve this problem.  Stop the Building Operation Enterprise Server service, either from the Software Administrator application or from the Windows Services. It is also recommended to stop or remove the InetIoSrv service prior to any update of the I/NET Seven software.

Issue Is the use of Windows Server 2008 R2 64 bit Service Pack 1 supported when using release 1.3? Environment Release 1.3 Documentation Release notes Operating system Cause The release note for StruxureWare Building Operation 1.3 states that only Windows 2008 R2 64 bit is supported, but it also says that .Net 4.0 is required. When downloading .Net 4.0 from the following site,  http://www.microsoft.com/en-us/download/details.aspx?id=3556 you are advised in system requirements that Windows Server 2008 R2 64 bit SP1 is required. Is Windows Server 2008 R2 64 bit SP1 supported? Resolution When our software quality assurance teams tested and qualified 1.3.0  they all used SP1, so yes SP1 is officially supported.  

Issue A laptop installed with TreeTech 3.1 is configured for a serial connection to a GCM-86000.  After starting communication in TreeTech, there are no startup errors but the serial communication link fails. Environment TreeTech 3.1 Cause Using TreeTech to do GCM backups with the demise of ProBlock Resolution On page 25 of the TreeTech Engineering Guide (F-26640), the recommended setting for ODSR (output date set ready) is ON for a GCM-86000. At times, the age and model of laptop may require that ODSR be set to OFF.  Try it.

Issue Unable to see dynamic values in TGML graphic on workstation remote. The graphics work fine on the local Vista server/workstation. Environment TAC Vista 5.1.X Workstation remote Cause A version mismatch between the Vista server and the workstation remote. Resolution Install the correct version of workstation remote on the remote PC

Issue Not all changes in a Notes file are saved. If opening and edit a Notes file, save and then continue writing only the changes before the save will be changed. Environment Vista 5.1.x Cause The Notes file will only be saved once then you need to close it and open it again. Resolution When editing a Notes file only save once then close the file. If you need to write some more close the file and open it again.

Issue How to calculate the pressure drop across a fully open valve Environment Valves Cause End user wants to calculate the pressure drop across a  valve for a given flow rate. Resolution 1. Select a valve to suit the application and note its Kvs. note if the figure is Cvs then Cvs * 1.03 = Kvs 2. Flow rate is required. P (bar) = (m3/hr / Kvs) squared. or P (bar) = ( (l/s * 3600 /1000) / Kvs) squared. To convert to Bar to Kpa:  1 Bar = 100 Kpa