Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • Smart-UPS & Symmetra LX | RM 4,611
  • UPS Management Devices & PowerChute Software 2,913
  • Racks, Rack Accessories, & Cooling 955
  • Data Center & Facility 3 Phase UPS 605
  • General Questions & Suggestions 240
  • Getting Started 166
  • Datacenter UPS 131
  • Server Room & Data Center Design Best Practices 106
  • Smart-UPS & Symmetra LX-RM 97
  • Other Environmental Monitoring Products & Questions 48
  • Business Power UPS 36
  • Datacenter Racks & Cooling 28
  • Rack Accessories & Cooling 16
  • Business Power Software & NMC 15
  • Home & Office - UPS & Software 15
  • Datacenter Accessories 15
  • Datacenter Netbotz & Monitoring 9
  • Network Management Card 6
  • Data Center Expert 6
  • Racks 6
  • power monitoring expert 5
  • IT Expert 5
  • Data Center Operation 4
  • Back-UPS & Surge Protectors 3
  • DCIM Support 2
  • apc 2
  • firmware 2
  • UPS 2
  • Home & Office - Accessories 2
  • Product Feedback 2
  • UPS Network Management Card 2
  • SMARTCONNECT 2
  • NetBotz 2
  • EcoStruxure IT Design CFD 1
  • Smart-750 1
  • Smart Design & Engineering 1
  • srt5000 1
  • detected 1
  • AP9210 1
  • Legacy Gateways & Energy Servers 1
  • symmetra 1
  • AP9619 1
  • 240v 1
  • spit phase 1
  • Certicate 1
  • AP7750A 1
  • Datacenter Forum 1
  • managedservices 1
  • dedicatedserver 1
  • managedserver 1
  • Electrical Calculation Tools 1
  • Tips and ideas 1
  • Building Operations 1
  • DDF 1
  • IT Advisor 1
  • Battery life 1
  • Safety 1
  • ssl 1
  • SERVER 1
  • Previous
  • 1 of 6
  • Next
Top Experts
User Count
BillP
Administrator BillP Administrator
5059
voidstar_apc
Janeway voidstar_apc
196
Teken
Kirk Teken
146
View All
Related Products
Thumbnail of EcoStruxure™ IT SmartConnect
Schneider Electric
EcoStruxure™ IT SmartConnect
32
Thumbnail of Smart-UPS
Schneider Electric
Smart-UPS
29
Thumbnail of Uninterruptible Power Supply (UPS)
Schneider Electric
Uninterruptible Power Supply (UPS)
25
Load more

Free

English

Data Center Certified Associate Exam Development Path

Strengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!

4.0
Register Browse SE University

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

APC UPS Data Center & Enterprise Solutions Forum

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Anonymous user
Anonymous user

SRT5KXLI, automatic shutdown - no events, but suspect high internal te...

Hi, I've been steadily decreasing the log time, but have not managed to capture an actual alert - the UPS chimes, then sends the shutdown control to Output Group 1 almost immediately. The closest match...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1571 0 9
Latest Reply: BillP

Solved
BillP
Administrator BillP Administrator

symmetra external battery

hi, we face big problem with symmetra LX 16KVA and external battery cabinet ,communication cable bet UPS and external cabinet is missing ,now ups not see external battery please help me to make this c...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
644 0 2
Latest Reply: BillP

Solved
BillP
Administrator BillP Administrator

Power Voltage difference between HK and USA

I am currently using a APC SMART UPS 3000VA RM 2U in HK. I am planning to migrate to California by the year end and I just want to know whether I can still use it over there. I know that the Hong Kong ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
645 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

why Smart UPS RT 5000KL show alarm the output power is turned off?

UtzCWhYVyRjWiELXT7s3Jw%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.jpeg
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
797 0 1
Latest Reply: BillP

Solved
BillP
Administrator BillP Administrator

Smart UPS RT 3000VA (SURTD3000RMXLI)

Hi, I've just replaced the battery pack of my APC SURTD3000RMXLI because they are at the end of life (5 Years) Now I've a problem with my SURT . Right LEDS are blinking and the PowerChute is still...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
809 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

Problem changing output voltage! Smart-UPS SC 420I

Even though technical documentation for Smart-UPS SC 420I (European model) states that "Output voltage is User-adjustable through PowerChute, 208 - 253 VAC"), when I log in to PowerChute, in the Output...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2951 0 2
Latest Reply: Anonymous user

Solved
BillP
Administrator BillP Administrator

Use both USB and Serial to connect to 2 servers

On Smart UPS SMT2200I, there are 2 ports, 1 USB and 1 RJ45 serial UPS monitoring port. Is it possible to use two ports at the same time? If I want to connect the SMT2200I UPS to one server through USB,...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1866 0 5
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

No batteries installed but battery capacity 100%

Hi. I have an APC Smart-UPS RT 10000 RM XL and on the telnet console I see this error: Status of UPS : On Line, No batteries installed, No Other Alarms Present But on the same console I see battery cap...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2232 0 6
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

Multiple issues with Symmetra RM

One of our customers has a Symmetra RM that is exhibiting multiple issues, the primary issues being that the RIM is reported as having failed and the battery unit is bad. This morning when checked out ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1577 0 2
Latest Reply: Anonymous user

Solved
BillP
Administrator BillP Administrator

APC SUA1500i with AP9619 output connectors always powered

Hello. I have a SUA1500i with AP9619 management card, works like a charm but there is one thing: When switching off the ups everything seems to work just fine, all lights in the front panel are switche...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1250 0 8
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

SMT1500I intermittent loud buzzing

Hello, My SMT1500I that I bought about a month ago sometimes starts buzzing pretty loud as well as vibrates while it's buzzing. Usually it lasts for a few minutes and then goes back to normal. I checke...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1032 0 2
Latest Reply: Anonymous user

  • « Previous
    • 1
    • …
    • 985
    • 986
    • 987
    • …
    • 1078
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore