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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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renford
renford

Can not Add device using Product ID and Product key

UPS is online. Connected with LINK/ACT Network but we are getting "Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected your device for the fir...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
404 0 1
Latest Reply: Teken

UCABRERA
UCABRERA

We have a different time with e-mail alrms.

Good morning, We are in Mexico City and we have +1 hr in the e-mail alerts. Could you please help us to set the correc   t UTC time or adjust the hours? Thanks in advance.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
187 0 1
Latest Reply: Teken

elmardimohammed102
elmardimohammed102

update the firmware of the card ups easy 3s apc

Hello friends, I have an SNMP card installed in an Easy UPS from APC. The card reference is: Hardware Version: HDY520 with Firmware Version: 3.7.DY520.APC. I would like to update the firmware of the ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
487 0 3
Latest Reply: Teken

Hulsbeek
Hulsbeek

mobile app for monitoring

I have a SMTL1500RMI3UC with smartconnect, and set this up using the website. is there also a (iphone) app i can install to monitor, or you i use the website (https://smartconnect.apc.com/) a
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
202 0 0

2025-06-04

Ernsth
Ernsth

upgrade firmware SMT1000IC via LCD display

Hello How can I upgrade the firmware of my UPS SMT1000IC via the LED screen on the device? Look forward to hear from you Brgd,Ernst
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
335 0 1
Latest Reply: Teken

cfoarfa
cfoarfa

Set battery install date

Hello, I have an SMT750IC, connected via cable to the APC cloud ( website). How i can set the battery install date after replacement directly from the web interface or from the front device menu. Thank...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
387 0 2
Latest Reply: cfoarfa

Solved
Mahalery
Mahalery

Battery replacement date much sooner than expected

I have just, 27 May 2025, replaced the battery in my SMC1000IC with an APCRBC142. I have entered the date in the smart connect online platform. Which now says battery replacement due 23 August 2025! ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
642 0 3
Latest Reply: Teken

eka_raps
eka_raps

Kann ich meine USV über die Seriennummer aktivieren?

Hallo, ich habe leider keinen QR-Code da die USV im Rack eingebaut ist, kann ich Sie über die Seriennummer aktivieren?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
166 0 0

2025-06-02

Solved
Anonymous user
Anonymous user

Raised Floor Tiles in Data Center lifting (top ungluing)

We have 18 years old raised floor tiles in our co-lo, data facility. Recently around the same time, many of the tile's tops started lifting, almost like ungluing. We are not sure if it is an age thing,...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2006 0 3
Latest Reply: Polmax

Solved
Anonymous user
Anonymous user

Need to Configure AP9619 IP Address

Hi, I have an AP9619 Network Management Card connected to our APC Smart-UPS 5000VA 208V and I need to set the IP address of the Network Card using a local computer. The Installation and Quick-Start man...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
3548 0 2
Latest Reply: dino.tamburri

baze72
baze72

Outlet Group Shutdown - how to cancel if power is restored

I have my Power Group outlets - power off delay set to 480 seconds. I have a question: - Is there a way to cancel this shut down if the AC power is restored? Thanks!
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1215 0 2
Latest Reply: bimmerdriver

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