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EcoStruxure IT Support
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Warranties option
December 2023
Warranty information for devices in your organization is now available in the Warranties option in the left sidebar.
Warranty information is updated weekly from the Schneider Electric database.
An information icon in the device list indicates that the warranty information was manually entered.
Select a location and filter the device list to view an overview including warranties that are Active, Expiring within 90 days, Expiring within 30 days, Expired, or information is Unavailable.
Logged in users can view the devices for which they have Viewer permission or higher.
You can export a CSV report based on your location and filter selections.
Alarm notifications
December 2023
You can now include the email addresses of individual recipients in alarm notification policies.
In your notification policy, click Select recipients. Select the IT Expert groups you want to receive notifications. Click Add emails to include recipients who are not members of IT Expert groups.
Note: It is recommended that you use IT Expert groups whenever possible.
Individual recipients will receive email notifications once their email address is verified.
Schedule sensor plot reports
November 2023
You can now can now schedule saved sensor plot reports to be emailed daily, weekly, or monthly.
The report contains sensor measurements and metrics in CSV format.
- Go to Reporting > Sensor plots.
- Select a tile to view the sensor plot report or click the menu icon on the tile.
- Click Configure report options to schedule an emailed report.
Changes to roles and permissions
October 2023
A new Operator role allows access to all IT Expert features in selected locations.
Note: Operators cannot manage the call list or manage Administration.
Changes to existing roles:
- Access to move devices was removed from the Editor role.
- Access to create, remove, or edit locations was removed from the Editor role and is now included the Operator role.
Alarm severity policies
September 2023
You can now create alarm severity policies to better control the push notifications you receive when device alarms occur. You can create a policy either on the new Alarms > Severity policies tab or use the new Severity policy option on the alarm details page.
You can create an alarm severity policy to change the severity of alarms generated by a single device, from all devices of the same device model, or from all the devices of the same device type.
Note: Severity policies do not affect alarms generated by thresholds configured in IT Expert.
Service line information for devices
August 2023
Information about your active, future, and past service lines for a device is now available on a new Services tab on the device details page.
Select a device on the Inventory tab and select Services.
The services included, and the contract name, start date, and end date are displayed.
Data is updated weekly from the Schneider Electric database. Contact your partner to manage your services if needed.
You can download a service report in *.CSV format to see a list of all the devices in your organization with service lines associated.
Go to Reporting > Generate report > Download Service Report.
Local time in CSV exports
May 2023
CSV exports for sensor plots and alarms now include a Time(Local) column based on the time zone of the browser used to download the file.
Feature announcements in IT Expert
April 2023
You can now see announcements about new features directly in IT Expert.
New announcements are shown the first time you log in.
Alarm thresholds in sensor graphs
April 2023
Alarm details graph
Alarm details now include a sensor graph with the option to highlight threshold zones on sensors with thresholds configured in IT Expert, with sensor measurements and highlighting according to severity and duration of alarms.
Sensor plot graph
The Sensor plots tab now allows you to configure alarm thresholds and see which sensors already have thresholds configured. More...
Sensor plots now include include a sensor graph with the option to highlight threshold zones. Select Sensor to view.
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Device warranty information
April 2023
The warranty dates from the Schneider Electric database are automatically shown in IT Expert for Schneider Electric devices. Dates can be modified by Administrator and Editor users if they are not correct.
These custom properties are included in the CSV reports exported from the Inventory page.
Firmware update device eligibility
March 2023
Firmware update eligibility warnings are shown when the update is expected to fail on selected devices.
The warnings link to help center articles that provide insights into common firmware update failures such as communication failure, offline device, and device not recognized.
Enable Identity Provider (IdP) Initiated SSO login
February 2023
SSO users can log in to IT Expert from the organization's identity provider's login page.
Identity Provider (IdP) initiated SSO risks and considerations
Configure SAML single sign on (SSO) in IT Expert
Custom default dashboard
February 2023
Administrators and users with Editor permission on All locations can design their own dashboards in IT Expert and set a default dashboard for the organization.
Administrator access for Customer Success Manager (CSM)
February 2023
IT Expert Administrators can grant Administrator access to their Customer Success Manager (CSM).
Only the CSM specific to the organization is granted access.
Sensor plots
January 2023
Sensor plot details for numeric sensors now include metrics in a table below the graph including: Units; Last known value; Minimum, Maximum, and Average value; Delta by value; and Delta by time.
Sensor metrics can be exported to CSV.
See Sensor plots
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