IT Expert alarm notification policies

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IT Expert Administrator users can configure alarm notification policies to inform specific users in their organization about alarms that occur on monitored devices. 

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A Default notification policy is pre-configured that includes all groups, locations, categories, and device types, and alarms with critical severity.

You can modify the default notification policy or delete it if you do not want to receive notifications.

1. Go to Administration > Alarm notifications.
2. Click New policy.
3. Provide a name for your notification policy, and click Create policy.
4. Select at least one recipient group or email address, at least one location, and the alarm severities, categories, and device types to include in the notification policy.

   Click Save.

Individual recipients will receive email notifications once their email address is verified.

 Check the box to also notify users for clearing alarms. 

Group recipients for notifications are based on group permissions already created in IT Expert.

ITE users specify whether to notify on clearing alarms in their profile > Notifications.

Resolve conflicts during configuration

Conflicting selections are highlighted to make it easier to decide whether to edit permissions or create an additional policy to achieve the desired result.

For example, a group might not have permissions for the locations you selected.
See IT Expert permissions

Recipients

Click Select recipients to choose the group(s) or individual email recipients to include in the notification policy.

Groups

Group recipients for notifications are based on group permissions already created in IT Expert.

Selections in the Groups section take precedence over selections in all other sections in the policy.

See IT Expert permissions

Other email addresses

You can click Add emails to add recipients who are not members of a group in IT Expert.

No group permissions can be assigned to these recipients.

An verification email is sent to each address to confirm it is valid.

No alarm emails are sent to these recipients until their email address is confirmed.

You can resend the verification email if needed.

Location

Click Select locations to choose the location(s) to include in the notification policy.

Users in some groups may not have permissions for all the locations you select. Check user group permissions on the Administration > Groups tab to adjust. You might need to create an additional policy to achieve the desired result. See IT Expert permissions

There is information displayed on the page when any selections in the policy are invalid.

Severity

Select the alarm severities to include in the notification policy: Critical, Warning, or both.

Category

Select the alarm categories you to include in the notification policy: Power, Environment, Infrastructure, Security, and Uncategorized. See IT Expert alarm categories

Device type

Click Select devices to choose the device types to include in the notification policy. 

Correct missing information in an existing policy

A warning is displayed in the policy when any option is invalid, for example, if a group or location selected in a policy was deleted from the system.

Click the policy to make the necessary changes.

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The My profile > Notifications tab allows you to choose whether you want to receive email notifications, push notifications in the EcoStruxure IT mobile app, and cleared alarms.

Other alarm notification settings are configured by the Administrator for your organization by group, location, and device type in notification policies.
See Configure EcoStruxure IT mobile app push notifications from IT Expert

Note: Notification policies do not include sending email alarm notifications to external management systems. See Alarm email integration for notifications from IT Expert