Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
Select your language from the translate dropdown in the upper right.
To reduce noise from device alarms that toggle repeatedly within a short timespan, clearing is delayed 7 minutes.
When a device alarm reoccurs within 7 minutes of the previous alarm clearing, the original alarm continues to be active. Subsequent alarms that reoccur within 7 minutes are bundled into one alarm. The number of times the alarm has occurred is displayed.
Icons
|
|
Gray icon with two arrows when the number of reoccuring alarms is 10 or fewer |
 |
Yellow icon with three arrows when the number of reoccuring alarms is 11 - 98 |
 |
Red icon with four arrows when the number of reoccuring alarms is 99 or more |
Clearing is delayed for device alarms only.
Threshold alarms generated from IT Expert are not delayed. You configure hysteresis in alarm threshold policies to control the sensitivity of threshold alarms.
Repeating alarms are designated by the repeat icon and the number of repeats 
Note: All alarms are still shown in the EcoStruxure IT Gateway.
Didn't find what you are looking for? Ask our Experts
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.