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EcoStruxure IT Support
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Permissions
November 2021
Administrator users can now configure user roles and access permissions in IT Expert based on locations and group membership on the new Administration > Groups tab.
User roles are Administrator, Editor, and Viewer.
Permissions known issues
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Viewer access to the Alarms and Active Lifespan Alarms assessments is available only when the Viewer user has permissions for all locations.
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Editors and Viewers can export assessments to CSV only when the user has permissions for all locations.
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Alarms can be assigned to anyone in the organization including assignees who may not have permission to view them.
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When All locations is selected, the contact list for the entire organization is displayed even though the user may not have access to the entire organization.
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Asset Advisor customers get a daily push notification to the EcoStruxure IT app with information about new tickets and the number of alarms in the entire organization regardless of user role and permissions.
- SSO users configured manually before the ITE SSO feature was introduced must now send information for group(s) including Users (non-admins).
Add sensor plots to dashboards
October 2021
You can now add a sensor plot directly to a dashboard from the sensor plotting page.
Add the sensor plot to an existing dashboard (based on your current location and permissions) or create a new dashboard and add the sensor plot to it.
Filter by phrase
September 2021
You can now use quotes to search and filter the list of sensors or thresholds by exact phrase.
Using quotes significantly narrows the returned results, making creating dashboards, creating thresholds, and running sensor graphs and reports much easier.
Searching without quotes returns many results:
Searching using quotes returns fewer results:
Single Sign On (SSO)
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Known issue fixed Oct 2021You can now log in to the EcoStruxure IT mobile app as expected after configuring SSO in ITE. |
August 2021
Administrator users can now configure SAML 2.0 single sign on (SSO) in IT Expert.
Any identity provider that supports the SAML protocol is supported.
Once you configure SSO, all users with an email address on one of the domains you specify must use your identity provider to log in to IT Expert. You can still use the IT Expert Administration > Users option to invite and manage users from email domains not using the domains you specify for SSO.
See Configure SAML single sign on (SSO) in IT Expert
Symmetra batteries included in the UPS Score assessment
April 2021
Symmetra UPS battery wear data is now included in the UPS Score assessment.
See Symmetra UPS battery wear information in UPS assessment
Single device configuration
April 2021
IT Expert Administrator users can change the device settings on a single APC SNMP device. These settings can be copied and used to configure multiple devices of the same type.
Only the values exposed in the config.ini for the device can be configured. User management settings may not be available on some devices.
Secure values, such as username, password, authentication and encryption phrases, and IP addresses are not available.
See Single device configuration for details.
Audit log
April 2021
An audit log is now available on the IT Expert Administration tab.
Administrator users can track changes done in IT Expert including user administration, configuration management, alarm acknowledgement, dashboard changes, and more. The audit log tracks changes done in both the web UI and the mobile app.
Alarm acknowledgements made after April 2021 are included in the audit log.
Changes made in the Gateway UI or directly on the device NMC UI are not included in the audit log.
Alarm acknowledgement
January 2021
You can now acknowledge an alarm in either IT Expert or the EcoStruxure IT mobile app to assign yourself or a colleague responsibility for it.
You can add notes on what is being done, and filter the alarm list to easily see who is responsible for certain alarms and alarms that are assigned to you.
See details in Acknowledge alarms in IT Expert
Note: Alarm acknowledgement is not available in EcoStruxure IT for Partners at this time.
In IT Expert
Acknowledge alarms in IT Expert on dashboards, on the Alarms tab, or by clicking a device on the Inventory tab.
In the mobile app
Acknowledge alarms in the EcoStruxure IT app in the Alarms view.
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 APP_acknowledge_alarm_options_4405702854685.jpg |
Improvements to Device Security assessment
January 2021
A File Transfer analysis is now included in the Device Security assessment. This analysis alerts you to monitored devices that use FTP and recommends that you enable more secure SCP instead.
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