Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
Select your language from the translate dropdown in the upper right.
Improved subscription management
December 2019
It's now easier to activate a new EcoStruxure IT Expert subscription or renew current IT Expert subscriptions.
When you reach the end of your IT Expert trial period, purchase your software subscription through your preferred partner or contact your regional Customer Success Manager to help you.
Once your purchase is confirmed, you'll receive an email with your license key. Just enter the license key in IT Expert on the Administration > Subscriptions tab.
Device Security assessment
Sept 2019
A Device Security assessment is now available on the Assessments tab in IT Expert. You can mitigate security risks and save time by having visibility into whether your APC devices are close to end of life, are running old firmware, or have vulnerable configurations.
Math functions
Sept 2019
You can now create your own KPIs using the math functions Max, Min, Average, and Sum to show a graph or an important sensor value on your IT Expert dashboard. You can also add a static value. More
Configurable dashboard
July 2019
You can now design your own dashboard in IT Expert. Create widgets that show graphs for sensors from monitored devices, and show key values based on single sensor values. More
Live alarms
June 2019
The Latest alarms list on the IT Expert dashboard now automatically updates with new alarms.
Notification icon
April 2019
There is a new notification icon in EcoStruxure IT Expert.
Click to see tips, recommendations, and notifications about software and firmware updates.
Alarm email
April 2019
EcoStruxure IT Expert administrators can now set up an email address to send critical or warning alarms or both. Emails can be sent to an individual, a ticketing system, or, for example, a partner. More
Call priority
March 2019
IT Expert Administrator users can now configure the call priority used by the Schneider Electric Service Bureau for the entire organization or for each location in the organization. Drag and drop the contacts to change the call priority. More information
Mute alarms
March 2019
A new Mute alarms option replaces the Maintenance option. More
Improved UPS and alarm assessments
February 2019
On the Assessments tab in IT Expert, you can now see tips on how to improve your UPS scores and a history of significant changes to help you make educated choices. A new Alarm assessment gives you visibility into alarms that have occurred in the last 30 days.
Firmware update
January 2019
On the Management > Firmware Update tab of the IT Expert web interface, you can now update the firmware on APC devices. More information
Device configuration
January 2019
On the Management > Device Configuration tab of the IT Expert web interface, you can now select an APC SNMP device to use as the source to configure settings on other APC SNMP devices monitored by an EcoStruxure IT Gateway 1.5.0 and greater. More information
Plot sensors
January 2019
You can now plot sensor data for from 6 hours to 30 days. More
Didn't find what you are looking for? Ask our Experts
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.