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EcoStruxure IT Support
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Alarm email tab
November 2020
You can now configure email notifications in IT Expert. Go to Administration > Alarm email to add recipients, specify the subject line, and configure whether users will receive an email for critical alarms only, critical and warning alarms, or never.
Filter assessments by location
November 2020
You can now filter the UPS Score, Device Security, and Load assessments by location.
Improvements to Inventory page
November 2020
Sensor highlights for CRAC and PDUs are now visible on the Inventory page.
Improved Inventory pages
October 2020
Performance enhancements and improvements to the IT Expert Inventory user interface including:
- Offline Gateways are highlighted in the device list
- Option to expand or collapse the view on the device list
- Select all option (max 30) on the device list and sensor list
- Checkboxes to navigate filters more easily on the sensor list
- Plot multiple sensors on the same graph
- Choose absolute or relative sensor plot view
- Change the device name for Smart-UPS connected via the SmartConnect Ethernet port
Self service to reset two-factor authentication
September 2020
When you get a new phone, your two-factor authentication has to be reset. Instead of requiring a support ticket and some patience, now t here's fast and easy way to do it online. How to reset two-factor authentication (2FA)
EcoStruxure IT API
June 2020
The EcoStruxure IT Expert API was released.
The API gives customers and partners the ability to integrate IT Expert inventory and alarms data into their own environments.
You must have a valid IT Expert subscription or be on a trial to access the API. To test the new feature, you can create an API key to connect to a demo environment.
Assessments
June 2020
The Battery Wear assessment the UPS Score is now available for both single phase and 3-phase Smart-UPS and some Galaxy 3-phase UPS. Supported Galaxy UPSs
Note: UPSs with lithium batteries are not included in the UPS assessment at this time.
May 2020
The Battery Wear assessment the UPS Score is now available for both single phase Smart-UPS and some Galaxy 3-phase UPS. UPSs with lithium batteries are not included in the UPS assessment at this time.
Improvements to the Assessment report (formerly the UPS Assessment report) were made based on user feedback. You can now get a quick overview of the UPSs that require maintenance or replacement. You can download the Assessments report on the Reporting page.
The ITE trial now includes descriptions of the assessments that are available to IT Expert users with a subscription.
UPS Score
March 2020
Battery Wear assessment
The Battery Wear assessment is the latest addition to the UPS Score. It is an extension of the battery information, with details about the wear of the battery including the battery's health percentage, its predicted end of life, and recommended actions to extend its life. Go to Assessments > UPS Score.
This model improves the data quality to generate a more precise UPS score. As a result, you might see a drop in UPS scores.
Export sensor data to CSV
March 2020
You can now export selected sensor data as a CSV file. This new export option provides more flexibility to create your own reports and analysis. Go to Inventory > Select the device > Select the sensors > Plot sensors and then click Export to CSV.
Reporting tab
January 2020
A new Reporting tab is now available in IT Expert. Users can now generate UPS Load, UPS Status, and Device Security reports and download as PDFs.
Note: Reports are based on the assessments available on the Assessments tab.
EcoStruxure IT Expert API (Beta)
January 2020
The new EcoStruxure IT Expert API gives customers and partners the ability to integrate IT Expert inventory and alarms data into their own environments.
You must have a valid IT Expert subscription or be on a trial to access the API. To test the new feature, you can create an API key to connect to a demo environment.
Currently the EcoStruxure IT Expert API is in an open beta state, and subject to changes in functionality and performance.
Learn more about the API and how to get access as an end user or partner
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