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EcoStruxure IT Support
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Last Updated:
JLehr
Overview of this year's new IT Expert feature releases and enhancements:
Alarm severity policies for locations
June 2025
Administrators and Operators with appropriate permissions can configure alarm severity policies for a specific location.
The policy will apply to all device alarms in the selected location and its sub-locations. If multiple policies are assigned at different levels of the location hierarchy, the policy closest to the device (lower in the hierarchy) takes precedence.
Device configuration improvements
June 2025
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To access the newest Device configuration features in IT Expert, all EcoStruxure IT Gateways in your organization be updated to version 2.0 or newer.
Note: Auto-update to Gateway version 2.0.1 is being rolled out in stages. Manual update to version 2.0.x is not available at this time.
If all the Gateways in your organization run software version 1.24 and older, Device configuration is available without the newest features.
If the Gateways in your organization run a mix of software versions 2.0 and newer and 1.24 and older, Device configuration is not available. It is required that all the Gateways in your organization are updated version to 2.0 or newer to enable access.
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New Device configuration features supported by Gateway 2.0.x
- You can now configure settings for one or more devices and send those settings to other devices monitored by any Gateway in your organization.
The Configuration tab on the devices details page now links to the Device configuration option. - The configuration wizard now shows the device communication status with links to troubleshooting help.
- You can now configure secure and write-only data such as passwords and other credentials. Note: This data is not passed from the device to IT Expert.
- The device configuration process can no longer be canceled once it has begun.
- The Description column was removed from the Device configuration results table.
New UPS Downtime assessment
April 2025
The UPS Downtime assessment provides information about avoided downtime occurrences and actual downtime occurrences for your UPS devices.
Data driven insights highlight the importance of properly managing and maintaining data center critical infrastructure and UPS devices.
Webhooks
April 2025
Webhooks seamlessly integrate external applications and services with EcoStruxure IT.
Get real-time data updates, trigger specific actions based on events, automate workflows, and enhance collaboration between different systems.
Administrators can configure webhooks to manage the incident escalation process in platforms such as ServiceNow, X-matters, MoogSoft, or on local servers.
An IT Expert subscription is required.
API improvements
April 2025
The IT Expert REST API now provides additional information for a device.
Device notes, service dates, and warranty expiration information is now available.
Delayed clearing for frequently repeating device alarms
April 2025
To reduce noise from device alarms that toggle repeatedly within a short timespan, clearing is delayed 7 minutes.
When a device alarm reoccurs within 7 minutes of the previous alarm clearing, the original alarm continues to be active. Subsequent alarms that reoccur within 7 minutes are bundled into one alarm.
Improvements to device details
March 2025
The MAC address is now shown in device details and CSV exports when it is available from the device.
Announcing EcoStruxure IT Expert ISO 27001 Certification
March 2025
EcoStruxure IT Expert, our cloud-based DCIM solution, has achieved ISO 27001 certification.
ISO 27001 is the leading international standard focused on information security.
This certification demonstrates our commitment to the highest standards of information security management, and our continued commitment to DCIM 3.0 as the most secure, reliable, and sustainable way to operate data centers.
Download the ITE ISO 27001 Certificate and the Statement of Applicability
Alarm threshold policies replace threshold configurations soon
February 2025
Alarm threshold policies will replace sensor threshold configurations on June 1, 2025.
Migrate your sensor threshold configurations to threshold policies soon. See how
Improvements to threshold policies
- You can now toggle Target specific device sensors only to manually select one or more sensors.
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You can now click the arrow in Configure threshold to select units.
SSO configuration improvements
February 2025
- The Reset SSO configuration and Edit configuration buttons are now grouped for easier navigation.
- A green checkmark
is displayed when a domain has been verified.
- You can now remove a verified domain, available when more than one domain is configured.
- Edit mode is available only when there is at least one non-SSO Administrator in the organization.
- In edit mode, a Cancel edit button allows you to revert all changes and return to the original configuration.
- The help text in edit mode for the Test/Verify SAML configuration step was updated.
- You can now jump between steps in edit mode.
See Configure SAML single sign on (SSO) in IT Expert
Device discovery in IT Expert
February 2025
Administrators and Operator users with permissions for All locations can discover devices on up to three EcoStruxure IT Gateways at a time in IT Expert.
An IT Expert subscription is not required.
Devices are discovered into All locations. Devices can be moved into other locations after discovery.
Modbus device discovery in ITE is not supported.
Requirements
- Gateway software version must be 1.23.1 or newer.
- Gateways must be registered in IT Expert.
- Active Device Communication credentials and File Transfer credentials must be configured on each Gateway first.
Alarm improvements
February 2025
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Alarm details, alarm history, and alarm lists have a new look.
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Dashboards now show alarms that occurred in the last 24 hours.
- Devices with the most alarms are highlighted on the Alarm history page. Adjust the filter to see the alarms that are important to you.
- New text search field on the Alarm history page
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You can now select All for the timeframe on the Alarm history page to see the entire history of active alarms.
Device communication status indicators
January 2025
The Devices page now displays indicators when there is a communication issue between EcoStruxure IT and the Gateway, between the Gateway and the device, or between EcoStruxure IT and the SmartConnect device.
Legend
| Green dash | Connected |
| Red dash |
Offline The Gateway has not sent data for over 20 minutes, or the SmartConnect device has not sent data for over 5 minutes. |
| Grey dash |
Unknown No data available |
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EcoStruxure IT cloud |
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Gateway |
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Examples of device icons |
Security update
January 2025
The following security vulnerability was addressed:
- CWE-20: Improper Input Validation: Backend input sanitation updated.
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