Create an alarm severity policy

[JLehr]

Alarm severity policies allow you more control of the push notifications you receive when device alarms occur. 

Note: Severity policies do not affect alarms generated by thresholds configured in IT Expert.

Administrators and Operators with the appropriate permissions create an alarm severity policy for a location to change the severity of alarms generated by a single device, from all devices of the same device model, or from all the devices of the same device type.

For example:

• Change the severity of alarms from critical to warning or informational to limit the number of push notifications for alarms that are not important to you.

• Change the severity of warning or informational alarms to critical to receive push notifications when those alarms occur.

Note: By default, the EcoStruxure IT mobile app sends push notifications for both critical and warning alarms. You can customize the default notification policy or create a new policy to specify which types of alarms trigger notifications based on your preferences or operational needs.

You can create a severity policy on the alarms details page or on the Alarms > Severity Policy tab.

Any severity policy affecting an alarm is displayed on the alarm details page in Properties and on the Severity Policy tab.

When you create a new severity policy, the policy affects any subsequent alarms that occur.

The severity of alarms that occurred before the policy was created is unchanged.

Create a severity policy on the Alarms > Severity Policy tab

1. Go to Alarms > Severity Policy and click Create Policy.

2. Specify the Name of the policy.

3. In the Location section, click Configure to assign the policy to a specific location. The policy will apply to all device alarms in the selected location and its sub-locations.

   If multiple policies are assigned at different levels of the location hierarchy, the policy closest to the device (lower in the hierarchy) takes precedence. This allows for more granular control over alarms based on your organizational structure.

   

4. In the Devices section, click Configure to specify whether you want the policy to affect a single device, all the devices of a certain type, or all the similar devices of the type and model you choose.

   
   

5. In the Alarm section, type the name of the alarm(s) that will be affected by the policy.

   You can choose an exact match for the alarm name or choose a partial match to include all alarms that have the word(s) you specify in their names.

   Suggestions for possible alarm names are displayed.

   

6. Select the severity you would like the alarm(s) to be: Critical, Warning, or Info.

7. Click Save.

Create a severity policy on the alarm details page

1. Go to the Alarms tab and select an alarm.

2. In the Properties section, click New on the Severity policy line. 

   

3. Specify the Name of the policy.

4. In the Location section, click Configure to assign the policy to a specific location. The policy will apply to all device alarms within the selected location and its sub-locations.

   If multiple policies are assigned at different levels of the location hierarchy, the policy closest to the device (lower in the hierarchy) takes precedence. This allows for more granular control over alarms based on your organizational structure.

5. In the Devices section, click click Configure to specify whether you want the policy to affect a single device, all the devices of a certian type, or all similar devices of the type and model you choose.
   Note: When you select Alarms from this device, an exact match for the device type, model, and the specific device is automatically selected.

   

6. In the Alarm section, type the name of the alarm(s) that will be affected by the policy.

   You can choose an exact match for the alarm name or choose a partial match to include all alarms that have the word(s) you specify in their names.

   Suggestions for possible alarm names are displayed.

   Note: When you select Alarms from this device, an exact match for the alarm is automatically selected.

   

7. Select the severity you would like the alarm(s) to be: Critical, Warning, or Info.

8. Click Save.