IT Expert subscription management in mySchneider

[JLehr]

EcoStruxure IT Expert subscription management moved to a new provisioning system on mySchneider on April 1, 2025.

• Subscription licenses sold after April 1, 2025 will be managed on mySchneider.
• At the next renewal, existing subscription licenses will be managed on mySchneider.
• License keys created before April 1, 2025 can still be redeemed in IT Expert.

mySchneider Software Management is a credit-based licensing system enabled by a digital voucher you receive via email.

You can purchase software licenses in mySchneider through a partner or purchase yourself.

Once your order is complete and you receive a voucher, you can redeem it for credits to:

• Activate a new IT Expert subscription license
• Renew your IT Expert subscription license
• Amend an existing IT Expert subscription license

   Watch the videos: EcoStruxure IT Expert Subscription Management 

Activate a new IT Expert subscription license

There are three steps to activate a new license:

1. Redeem the digital voucher in your MySchneider account.
2. Create the subscription license key.
3. Activate the subscription in IT Expert.

1. Redeem the digital voucher

When you order, you enter an installer email address for subscription delivery.  A digital voucher will be delivered to that email address. 

Click Redeem Digital Voucher to go to mySchneider Software Management.

Log in to mySchneider with an existing account, or register to create a new account.

Go to My Business > Software Management. 

On the Software > Digital Locker page, click Redeem Voucher.

Enter the voucher code from the email you received. Click Redeem to add the voucher credits to your account.

2. Create the subscription license key

Go to the Digital Voucher tab to see the credits in your account. Create an IT Expert subscription license key using the available credits.

Click Subscribe with Credits.

Choose a subscription (1 year, 3 year, or 5 year) and specify the quantity of credits you want to use.

The quantity of credits is the number of assets you want to monitor using IT Expert. 

Click Continue. 

Specify the email address where the license key will be delivered (Installer email) and the date you want the subscription to start. 

IMPORTANT:  The Subscription Start Date chosen on this page defines when the subscription starts regardless of when it is claimed in IT Expert. The date cannot be changed.

Click Confirm.

3. Activate the subscription

The email sent from mySchneider includes the IT Expert subscription license key.  

Log in to IT Expert. Go to Administration > Subscriptions.

Enter the license key and click Redeem.

Click Validate to activate the subscription. 

Renew an IT Expert subscription license

You can use credits available in mySchneider Software Management to renew an existing subscription.

To obtain more credits, you must complete an order and claim a digital voucher.  

Log in to mySchneider.  Go to My Business > Software Management. 

On the Software > Subscriptions page, choose the active subscription, and click Renew.  

Choose the quantity of credits you want to redeem, and click Confirm & Renew to send updated subscription information to IT Expert.

The new subscription will start immediately after the current one ends. 

Amend an existing IT Expert subscription license 

If you want to monitor more assets in IT Expert than your current subscription allows, you can add credits to your subscription license.  

Log in to mySchneider.  Go to My Business > Software Management. 

On the Software > Subscriptions page, find the subscription to amend.

Click the three dots in the Action column. 

Click Change Subscription.  

Specify the quantity of additional credits needed. 

The quantity of credits is the number of additional assets you want to monitor using IT Expert.

The quantity of additional credits consumed for your subscription is calculated on the Review page.

For example, if you add 4 nodes to an existing 1 year subscription that has been active for 6 months, only 2 credits will be consumed since it is only half the term. 

Click Continue.

Review the summary and click Confirm to add more nodes in IT Expert.