Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
Select your language from the translate dropdown in the upper right.
Last Updated:
JLehr
Alarm notification policies
November 2022
IT Expert Administrator users can configure alarm notification policies to inform specific users of alarms that occur on monitored devices. More...
Note: The My profile > Notifications tab now only allows you to choose whether you want to receive email notifications, push notifications in the EcoStruxure IT mobile app, and cleared alarms.
Other alarm notification settings are configured by the Administrator for your organization by group, location, and device type in notification policies.
See Configure EcoStruxure IT mobile app push notifications from IT Expert
Assign alarms to partners
November 2022
You can now acknowledge an alarm in IT Expert and assign it to a partner.
This feature is coming soon in the mobile app.
Acknowledge alarms in IT Expert
Alarm recommendations
November 2022
Recommended actions are now included in alarm details for APC NMC devices.
Available in IT Expert and the mobile app.
Gateway version 1.17.0.6 or newer is required.
Administrator access for partners
November 2022
You can grant your partner Administrator access to your organization and access to API device data on the Administration > Subscriptions tab in IT Expert. More...
Extended sensor history and data display enhancements
Oct 2022
-
Sensor history goes back to February 2022 and will continue to increase over time to a maximum of 4 years.
-
When you plot sensors, you can select a timeframe up to 365 days prior (formerly 30 days) or select a custom date range.
Note: When you create a widget on the dashboard, you can display sensor data for up to 30 days (formerly 14 days). -
A new Zoom to fit option in graphs and dashboards shows detailed data variations.
-
Asset information is shown on graphs and single value widgets.
-
Sensor graphs list all states on the axis, with changing states displayed more prominently.
-
Data point downsampling was added to improve sensor plot and CSV rendering when long intervals are selected.
Firmware update
Sept 2022
You can now apply a firmware update to a maximum of 50 devices at a time.
All Gateways in your organization must be at version 1.16.2 or newer to perform firmware updates.
Device Security assessment
August 2022
The performance of the Device Security assessment was improved.
You can now download the assessment as a PDF and download the list of vulnerable devices as a CSV file.
Rack PDU outlet control
July 2022
IT Expert Administrator users can control outlets on monitored APC switched Rack PDUs from the Control option of the device details page. An IT Expert subscription is required.
Outlet control requires EcoStruxure IT Gateway 1.15.1 or newer.
Improvements to the Alarm count widget
June 2022
You can now configure the Alarm count dashboard widget to show the count for a specific location on a single dashboard.
Define locations by GPS coordinates
June 2022
Administrators and users with the Editor role can now define locations more precisely using GPS coordinates.
Create or edit a location and enter its latitude and then the longitude in decimal degrees (DD) format. Example: 34.88, -41.2
 idea_icon_8582785674269.png |
Right click a location in Google Maps or other mapping software to find its GPS coordinates. |
Inactivity log out setting
June 2022
Administrators can now set the inactivity timeout to 30 minutes (the default), 2 hours, or 8 hours on the Administration > Organization tab. This setting affects all users in the organization.
TLStorm analysis
April 2022
The Device Security assessment includes a new TLStorm analysis to alert you about APC devices that are TLStorm vulnerable.
Custom properties
April 2022
IT Expert Administrator or Editor users can now define custom properties and add notes in the device details for all monitored devices.
Alarms view
March 2022
It is now easier to drill down and discover patterns in the Alarms view. Filter on location, dates, device types, Gateways, models, and more.
- Alarm history goes back 365 days starting with 01-01-2021 and will continue to increase over time.
- The timeframe filter including a date picker to choose custom dates.
- Informational alarms included in the overview.
- The CSV download limit increased from 1.000 lines to 100,000 lines.
Reporting tab and Saved sensor plots
February 2022
A new Reporting tab collects Assessments and Reports in the same tab.
You can now save reports on the new Reporting > Sensor plots tab to easily find them to use again.
How it works:
Create a report. Start on the Inventory tab and create a sensor plot. Click the new Save button to name and save the report.
To find and use a report, go to Reporting and then to the new Sensor plots tab to see the reports you created. Select a report to extract it as CSV or PDF or add it to your dashboard.
UPS Score assessment
February 2022
Easy UPS 3S is now included in the UPS Score assessment.
Didn't find what you are looking for? Ask our Experts
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.