Device warranty information in IT Expert

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The Warranties tab accessed from Warranties and Services in the left sidebar shows an overview of warranty information for devices in your organization.

Warranty information is updated weekly from the Schneider Electric database. 

An information icon in the device list indicates that the warranty information was manually entered on the device's details page.

Note: Advantage Plans are shown on the Service contracts tab.

An extended warranty can be applied to a base warranty. If the gap between these consecutive base and extended warranties is 7 days or fewer, the warranty expiration date in IT Expert will reflect the end date of the extended warranty.

Note: If the gap between the end of the base warranty and the start of the extended warranty is more than 7 days, the extended warranty date will not be applied to the warranty expiration date in IT Expert.

Contact your partner to manage your device warranties.

Select a location and filter the device list to view an overview including warranties that are Active, Expiring within 90 days, Expiring within 30 days, Expired, or information is Unavailable. 

Logged in users can view the devices for which they have Viewer permission or higher.

You can export a CSV report based on your location and filter selections.

Export to CSV

Select a device to view its device warranty information.

The Warranty status and Warranty expiration date from the Schneider Electric database are automatically shown for Schneider Electric devices. 

These values cannot be modified in IT Expert. Contact your partner to manage your device warranty.

Warranty information shown in IT Expert for third party devices and Schneider Electric devices that are not in the Schneider Electric database can be modified by Administrator and Editor users if it is not correct.

Also see Custom properties in IT Expert