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Custom properties in IT Expert
ITE Configuration
Detailed instructions for how to configure EcoStruxure IT Expert
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Exact phrase→Use quotes " "(e.g., "error 404")
Wildcard→Use * for partial words(e.g., build*, *tion)
AND / OR→Combine keywords(e.g., login AND error, login OR sign‑in)
Keep it short→Use 2–3 relevant words, not full sentences
Filters→Narrow results by section(Knowledge Base, Users, Products)
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IT Expert Administrator or Editor users can define custom properties and add notes in the device details for all monitored devices on the website and in the mobile app. An IT Expert subscription is required.
Select a device from the Devices page to edit its Custom Properties in the lower right corner.
Custom properties are included in the CSV reports exported from the Devices page.
Service Due Date
Last Service Date
Device Note: Enter information important for the device, 255 characters maximum
You can use the contents of the device notes to search for a device on the Devices page.