Setting up call priority for Asset Advisor in IT Expert

[EcoStruxureIT]

This is required for EcoStruxure Asset Advisor subscribers.

If you use SSO for your organization, you must also configure your organization's users on the Administration > Users tab. Otherwise, the Schneider Electric Service Bureau cannot contact the individuals responsible in case of an incident.

In IT Expert, go to the Devices page and click the arrow next to Contacts to set up or edit the call priority used by the Schneider Electric Service Bureau to contact the individuals responsible, in order, in case of an incident.

You can set up call priority for your entire organization or for each location. The call priority is inherited through the location hierarchy. That is, the call priority you set at the highest level is inherited by all locations below it. You can change the call priority list further down in the hierarchy as needed.

Drag and drop contacts to change the order of priority.

Make sure you keep the call priority updated so the correct people are involved in critical incidents, for example, if responsibilities change hands.

See Manage users in IT Expert