Create an alarm severity policy in IT Expert

[JLehr]

Alarm severity policies allow you more control of the push notifications you receive when devices generate alarms. 

Note: Alarms generated by thresholds configured in IT Expert are not affected.

Create an alarm severity policy to change the severity of alarms generated by a single device, a specific device model, or a device type monitored by IT Expert.

For example:

• Change the severity of alarms from critical to warning or informational to limit the number of push notifications for alarms that are not important to you.

• Change the severity of warning or informational alarms to critical to receive push notifications when those alarms occur.

Note: Only critical alarms generate push notifications from the EcoStruxure IT mobile app.

There are two ways to create an alarm severity policy:

• Go to Alarms > Severity Policy > Create Policy.
• Select a device on the Devices page and modify its properties.

To create a severity policy:

1. Go to  Alarms > Severity Policy > Create Policy, or select a device on the Devices page and modify its properties.

2. Specify the Name of the policy.

3. In the Devices section, click Configure to specify whether you want the policy to affect a single device, all the devices of the model you choose, or all the devices of the type and model you choose.  

4. In the Alarm section, type the name of the alarm(s) that will be affected by the policy. You can choose an exact match for the alarm name or choose a partial match to include all alarms that have the word(s) you specify in their names. Suggestions for possible alarm names are displayed.

5. Select the severity you would like the alarm(s) to be: Critical, Warning, or Info.

6. Click Save.