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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Logical Device to Physical Device

I have an integration gateway that receives obtains several data streams on meters in a totally different system. From this one physical gateway which I have in PME, I have created several logical met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2046 1 1
Latest Reply: Charles_Murison

Solved
Windsor
Windsor Mentor

Modbus Register for Power Factor in PM8240

The register map for PM8000 seems to have a single register for reading Power Factor Total (3150). Is this value in IEEE or IEC format?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1862 0 2
Latest Reply: Windsor

Arunprasad
Arunprasad Mentor

How to contact "Customer Care Center" (Support Center)in your Locatio...

Hello Everyone, Here below attached the link, where you will be able to contact the Support Center in your Location. Please use this below link to contact your local country "CCC " through phone or t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2406 3 0

2022-06-28

Solved
caimin_pan
caimin_pan Troubleshooter

Application value of disturbance direction detection(DDD) technology i...

This case is a semiconductor customer in China. The 10kV power quality meter ION7650 recorded more than ten irregular voltage sag and swell alarm signals from Nov 19 to Dec 3,2019. According to the ala...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1818 1 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Change IP Adress EGX 100

I have an EGX 100 for which I need to acces somehow the configuration menu.In the past I accesed the menu through the default IP adress 169.254.0.10 but I changed it to 127.0.0.1 and now in the browse...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3095 0 4
Latest Reply: Charles_Murison

Solved
K_Lynx
K_Lynx

PowerTag to KNX

Is it possible to connect or somehow send information from PowerTag Link to spaceLYnk logic controller (KNX)?I want to see information from my PowerTags to KNX (visualization).
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1780 2 1
Latest Reply: Patricia_LAUBIE

Solved
Miyai
Miyai

Cannot open PM5560 webpage

Hello, How do I unlock the PM5560 webpage after 5 or more failed login attempts? I updated the firmware of PM5560 from 2.8.3 to 4.1.8, but I am having trouble opening the webpage. Best regards,Miyai
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2629 0 2
Latest Reply: Miyai

Solved
Samart_Ploypradab
Samart_Ploypradab Contributor

Can PM2000 or PM5000 meters be used in replacement of EM7200 meters?

Good day, everyone. Which meter type (PM2000 or PM5000) can be used to replace the EasyLogicTM EM7200 series Smart Demand Controller? Regards
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1557 0 2
Latest Reply: Ramasamy_N

Solved
Daniel_Borle
Daniel_Borle Leader

ION9000 with LVCS and Rogowski coils

Hi guys, Does someone know whether it is possible to use SE Rogowski coils directly connected to ION9000s that have LVCS inputs or not? Thanks Daniel
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2178 0 2
Latest Reply: Daniel_Borle

Solved
tuananh_nguyen
tuananh_nguyen

Power monitoring Expert Report with daily quantity

I'm currently working on PME 9.0. My customer request is the report can show the daily quantity of factory and can calculate the production cost per unit. But the data of daily quantity must be input m...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3014 0 3
Latest Reply: Romain_Polette

Solved
troychan
troychan

Fail to reset meter(PM5320) readings via Modbus TCP

I am sending reset command (2009 & 2020) to the meter via Mod-bus TCP with reference to the FAQ. However, the meter have nothing happened and I receive [0,30659] when I try to check registers [5125...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8064 1 7
Latest Reply: Ramasamy_N

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