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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
968 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5061 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4338 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4930 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6714 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8807 3 1
Latest Reply: Charles_Murison

Solved
Ian_Gichuru
Ian_Gichuru Leader

PM8000 harmonic alarm configuration with ION Setup for frequency varia...

Hello, I have 2 PM8240 at incomer level, One monitoring Generator backup and one monitoring mains unit. The customer wants the meter to report any Frequency variations at +- 1.75 Hz of 50Hz. This i...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3018 1 5
Latest Reply: Ian_Gichuru

Solved
Kelvin2805
Kelvin2805

VigilOhm IFL12 can't communicate in PME 10.0!

When I add IM400 and IFL12 devices in PME system, IM400 is good connect with PME, but IFL12 some time connect good but almost time is time out status. Please kindly help me to solve this problem.See re...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3216 0 4
Latest Reply: Charles_Murison

Solved
AlanK
AlanK Explorer

Capacitors DC

Hello community, A customer needs to start up two AccuSine PCS+ that have been in storage for three years, so I have the following question: Do I have to do a reforming (similar to VFD) of the DC c...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1903 0 1
Latest Reply: Arunprasad

Solved
sesa427078_brid
sesa427078_brid Explorer

iEM2155 frequency

HI, Our partners see the IEM2000 delivered to them as 50Hz and want to return because we are using 60Hz as system frequency. I see the technical data sheet that iEM2155 is 50Hz and 60Hz, also I see t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1906 0 1
Latest Reply: Ramasamy_N

Solved
JohnBoskovski
JohnBoskovski Explorer

PM5560 > PAS800

Hi all,Need your help please. This is what my customer has asked. Can you please confirm. Just a query; do you know the max devices that the PAS800 can handle officially also what is the “recommen...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1580 1 1
Latest Reply: Romain_Polette

Solved
Miyai
Miyai

【PM8000】Duration of the ITI curve

Hello, What is the basis for the duration used for the PM8000's ITI curve? I checked the waveform and the duration of sag was 16msec.However, in the ITI curve, it is described in 30 msec. Frequency: 50...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3556 0 6
Latest Reply: Miyai

Solved
T.Okada
T.Okada

The timing of NTP synchronization of the ION meters.

Hi I have two questions about time synchronization of ION9000. I did time synchronization settings of the ION9000 meter(sync with NTP server via Ethernet.)and the time synchronization worked well. The...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4683 0 7
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Net metering in California question

Hi all, We are debating between a few solar companies; one that would give a 9.6 kW system and one that would give a 6kW system. We might grow into a 9.6kW system, but can't use that much now. My quest...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1219 0 1
Latest Reply: DanL

Solved
Miyai
Miyai

【PM8000】Frequency of synchronization with NTP server

Hello, I set the sync interval with the NTP server to "1 day".However, in reality, synchronization with the NTP server is performed quite often.Do you know why this happens? The event is occurring on m...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2494 0 1
Latest Reply: DanL

Solved
Anonymous user
Anonymous user

Logical Device to Physical Device

I have an integration gateway that receives obtains several data streams on meters in a totally different system. From this one physical gateway which I have in PME, I have created several logical met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2043 1 1
Latest Reply: Charles_Murison

Solved
Windsor
Windsor Mentor

Modbus Register for Power Factor in PM8240

The register map for PM8000 seems to have a single register for reading Power Factor Total (3150). Is this value in IEEE or IEC format?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1861 0 2
Latest Reply: Windsor

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