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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
973 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4343 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6721 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8813 3 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

PM8000 Issue

I have a PM8000 that, when it starts, displays the Schneider start screen, then switches to the normal operating screen. After about 30 seconds, the display goes dark. When displaying the normal operat...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3606 1 4
Latest Reply: Anonymous user

Solved
Stuart_Cheng
Stuart_Cheng Contributor

1PPS time synchronization signal for ION9000

Hi All In addition to the protocol mentioned below, does ION9000 also support the 1PPS time synchronization protocol? Thanks
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2043 0 4
Latest Reply: Charles_Murison

Solved
mark_BGIS
mark_BGIS

ION 7500 battery life remaining value

Hello, I have 2 ION 7500 meters that are connected via a serial to ethernet converter that I need to reset the battery life value. When I connect to the meter using ION Setup, I don't see the "Percent ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2720 0 4
Latest Reply: DanL

Solved
Anonymous user
Anonymous user

PM8000 Data recorder log extraction

Hi All, I was wondering if it is possible to retrieve the data recorder logs stored by a PM8000 from another device via an automated process without using EcoStruxure tools or the ION Setup tool as per...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2259 0 1
Latest Reply: Charles_Murison

Solved
Arunprasad
Arunprasad Mentor

Accusine PCS+ CT Connection

Hello All, We had a request from one of our customer, whether we can connect CT's in the below method for Accuisne installations. Yes it is possible, If we wired properly, in series with proper ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2135 0 1
Latest Reply: Jean_Commeignes

Solved
Anonymous user
Anonymous user

PM8000 - Burst data logging length and configuration

Hi, I have an application that requires the frequency to be monitored constantly and if excursions outside of specific ranges occur then pre excursion (for 5s) and post excursion (for 60s) data (Freque...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4516 0 5
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Stuart_Cheng Contributor

Question about Accusine PCS+ installation

Hi All, One question about Accusine PCS+ installation. Below is the suggested power cable connection in the user manual. Is it possible to merge the power cables of 2 units first, and then connect ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4758 0 6
Latest Reply: Sreemant_Roy

Solved
Sreemant_Roy
Sreemant_Roy Contributor

Get this new approach to evaluating Voltage Sags

Sharing extracts from a recent Technical Article authored by Jon Bickel, P.E., Power Applications, Schneider Electric. The paper discusses the impacts of voltage events such as sags / dips and shor...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2143 2 2
Latest Reply: Sepehr_Zarrabi

Solved
Grant_IPACS
Grant_IPACS

PM8000 as a data logger

Hi All, We have a client who suspects issues with harminics on large mechanical plant on site.We have been seeing them as a propect for normal energy metering retrofit & PME for some time now, but ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4302 0 4
Latest Reply: Mike78

Solved
Stuart_Cheng
Stuart_Cheng Contributor

Question about Accusine firmware update

Hi All, One question about the Accusine firmware update. If we have Master + Expansion units, what is the correct procedure to upgrade firmware? Main control board -> Expansion control board -> M...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2155 0 2
Latest Reply: Stuart_Cheng

Solved
Stuart_Cheng
Stuart_Cheng Contributor

Modifying PM Meter Energy Value

Hi All, Is there any way to modify the Energy Accumulation Values of PM5350, either from the display or ION Setup? I know we can do it for ION meters https://www.youtube.com/watch?v=X2HPukm6d5I, a...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1827 0 2
Latest Reply: Stuart_Cheng

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