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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

Start a Topic
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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6746 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8836 3 1
Latest Reply: Charles_Murison

Stuart_Cheng
Stuart_Cheng Contributor

Varplus logic with 3rd party capacitors

Hi All, As we know one of the key features of the Varplus logic is to measure the remaining capacity of capacitors. Based on the information shown in the above slide, I have two questions. It s...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1253 1 2
Latest Reply: Stuart_Cheng

Solved
SESA214337
SESA214337 Explorer

Derating - ACcuSine PCS+

Dear All, Last time when I check the event log of PCS+ 300A and found that: 1/The fault " Low Order Harm Disable" occurred many times. 2/Continue checking we found that there is very high temperatur...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3189 1 2
Latest Reply: SESA214337

Solved
geir_eas_no_bfo
geir_eas_no_bfo

PQ instrument for MV / HV application

Hi, I need a PQ meter that meets requirements: voltage quality analyzers that measure with high time resolution without gaps in measurement data. The agreement also covers calibration/other service....
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1362 0 2
Latest Reply: geir_eas_no_bfo

Solved
Veronika1
Veronika1

PM800 meter Password reset

Hi everyone! We are developing a metering system for a client. This system is composed of PM5560 and PM800 meters. A PM800 has a different Password and nobody knows it. Is there any way to reset the pa...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3148 0 1
Latest Reply: Charles_Murison

Solved
Leo1
Leo1

how to sending total Kwh through calibration pulser module

Hello SE ION expert: We have a application in BC Hydro using ION8650 sending KYZ pulse output to SCADA RTU device. Now we are facing an issue and need your support: how to send total Kwh value throu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3536 0 10
Latest Reply: DanL

jcespedes1
jcespedes1

HDMP6000 strange values

Hello, I have three HDMP6000 power meter in my side, one of then works normally, but the others shows strange values. One of then show a lower voltage in some circuits and the other shows low power fac...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6235 0 9
Latest Reply: jcespedes1

Solved
Ricardo_RM
Ricardo_RM

Loose data in the meter database

hello community A customer files an issue in the database regarding a meter, where there is the name of a meter (ION8650) they entered, but another with the same name but has a suffix "-AVG1Value16" af...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1317 0 1
Latest Reply: Charles_Murison

Solved
tien_dat
tien_dat Explorer

PCS plus with issue: Control Board Initialization Progress

Hello Communities, I met the issue with PCS Plus during commissioning as below "Control Board Initialization Progress…” Could you help me with this case? Thank you
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3952 0 3
Latest Reply: Arunprasad

Solved
catalinc
catalinc Contributor

Cardew-C 1000 V availabilty

Hello, Can someone please advise about the availability of Cardew-C 1000 V (part number 50183) ? There is a shortage for many months, impacting projects under execution or under commissioning. Is the...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2141 0 3
Latest Reply: Ramasamy_N

piza1902
piza1902

PM2220/Firmware 1.4.0 Modbus registries list

Can anyone share correct RS485 registries list for PM2220 analyzer.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1364 0 0

2023-05-08

Londiwe
Londiwe Explorer

PM3255 QR code

Good Day I'd like to find out what type of data can I view using the PM3255 QR code URL? Can I view any multi-tariff (TOU) data ? Or can I only view logged values (Energy and flex log) .
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1228 0 1
Latest Reply: Ramasamy_N

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