Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
    • EcoStruxure IT Help Center
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Important Announcement: Community Back to Full Functionality

Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.

PM8000 Firmware upgrade FTP issue

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • PM8000 Firmware upgrade FTP issue
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
299
Ramasamy_N
Commander Ramasamy_N Commander
75
DanL
Captain DanL Captain
72
Robert_Lee
Captain Robert_Lee Captain
67
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Metering & Power Quality
Solved
HAE
Crewman HAE
Crewman

Posted: ‎2022-05-18 10:33 PM

1 Like
7
1293
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-18 10:33 PM

PM8000 Firmware upgrade FTP issue

Hi,

 

I'm currently in the process of updating the PowerLogic PM8000 PQMs and have run into a issue with a few of them that I can't figure out. These meters are currently on firmware rev 001.004.001, RMD 003.002.193 and I'm trying to update the firmware through ION setup via ethernet cable to firmware ver. 2.1.0 so that I can then upgrade them to ver. 3.1.0. I go through the upgrade process to the point of upgrading to 2.1 but I get an error message that says "Unable to access device FTP properly to perform one of the selected upgrades". This occurs even when I try to upgrade one item at a time as well, (PM8000 firmware package, Factory web pages, RD96 remote display firmware, and Factory template).

 

Is anyone experiencing the same issues or does anyone have any suggestions on how to solve the FTP access issue?

 

Thank you,

Harry

Tags (1)
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Tom_Stevenson
Picard Tom_Stevenson Picard
Picard

Posted: ‎2022-05-19 07:05 AM

0 Likes
4
1264
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 07:05 AM

Hi Harry - just to confirm a couple of things - are you using the zip file for V2.1.0 firmware?  It is located here: https://www.se.com/ca/en/download/document/PM8000_V002.001.000/

 

The reason I ask is that there is an interim firmware in there (the V1 to V2 firmware transition requires some additional management) called 001.088.000 which is the first step of this upgrade.  If you use the zip file, this aspect is hidden from the user.  If you are only using the 002.001.000 upx file, it will not be successful.

 

As a note, FTP is support in V1 firmware, but changes to SFTP (secure) in V2 based firmware - and hence the RMD portion of the upgrade then needs SFTP.

 

Your starting point for firmware is very old - the only other detail I am wondering about is whether you need to upgrade to 001.004.003 firmware first - @Charles_Murison ?

 

Tom

See Answer In Context

Tags (1)
  • Tags:
  • english
Reply
Robert_Lee
Captain Robert_Lee Captain
Captain

Posted: ‎2022-05-19 01:53 PM . Last Modified: ‎2022-05-19 02:07 PM

0 Likes
0
1247
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 01:53 PM

The issue here is that ION Setup attempts to determine if it is able to perform any selected file transfer that you've selected when using the ZIP feature prior to starting the actual upgrades. As Tom pointed out this is a bit problematic for very old firmware as originally the firmware supported FTP but now only supports SFTP. So it is likely impractical to test ahead of time in this situation as the existing firmware won't support it and the new firmware won't support FTP either.

My suggestion is to attempt to perform the upgrade without the webpages and RMD to see if you can successfully upgrade to the new firmware.  Once that has been completed, you can either perform the RMD/Webpage updates separately or perform the exact same upgrade again with those selected (as now the firmware will properly support SFTP).

I would strongly suggest you also contact your IT group to make sure the relevant IP ports are open across all the network infrastructure so that SFTP is available to the device (you can test that with a 3rd party SFTP tool like WinSCP).

You should also test to see if the FTP port is not blocked as that may be the reason you are receiving the error dialog as ION Setup is unable to connect to the FTP port (21/20) in order to do any transfer of web pages/RMD firmware.

See Answer In Context

Tags (1)
  • Tags:
  • english
Reply
Replies 7
Tom_Stevenson
Picard Tom_Stevenson Picard
Picard

Posted: ‎2022-05-19 07:05 AM

0 Likes
4
1265
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 07:05 AM

Hi Harry - just to confirm a couple of things - are you using the zip file for V2.1.0 firmware?  It is located here: https://www.se.com/ca/en/download/document/PM8000_V002.001.000/

 

The reason I ask is that there is an interim firmware in there (the V1 to V2 firmware transition requires some additional management) called 001.088.000 which is the first step of this upgrade.  If you use the zip file, this aspect is hidden from the user.  If you are only using the 002.001.000 upx file, it will not be successful.

 

As a note, FTP is support in V1 firmware, but changes to SFTP (secure) in V2 based firmware - and hence the RMD portion of the upgrade then needs SFTP.

 

Your starting point for firmware is very old - the only other detail I am wondering about is whether you need to upgrade to 001.004.003 firmware first - @Charles_Murison ?

 

Tom

Tags (1)
  • Tags:
  • english
Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2022-05-19 08:21 AM

0 Likes
0
1256
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 08:21 AM

Hello Tom and @HAE ,

 

Yes given how old the firmware is I would strongly recommend upgrading to V1.4.3 first. Will not find this version online and will need to contact your local Schneider Technical support to get access to this upgrade file. As Tom said without this first step going from V1.88.0 to V2.x.x will very likely fail and meter will be stuck at intermediate stage and unable to upgrade to V2.x.x.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)
  • Tags:
  • english
Reply
Robert_Lee
Captain Robert_Lee Captain
Captain

Posted: ‎2022-05-19 01:53 PM . Last Modified: ‎2022-05-19 02:07 PM

0 Likes
0
1248
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 01:53 PM

The issue here is that ION Setup attempts to determine if it is able to perform any selected file transfer that you've selected when using the ZIP feature prior to starting the actual upgrades. As Tom pointed out this is a bit problematic for very old firmware as originally the firmware supported FTP but now only supports SFTP. So it is likely impractical to test ahead of time in this situation as the existing firmware won't support it and the new firmware won't support FTP either.

My suggestion is to attempt to perform the upgrade without the webpages and RMD to see if you can successfully upgrade to the new firmware.  Once that has been completed, you can either perform the RMD/Webpage updates separately or perform the exact same upgrade again with those selected (as now the firmware will properly support SFTP).

I would strongly suggest you also contact your IT group to make sure the relevant IP ports are open across all the network infrastructure so that SFTP is available to the device (you can test that with a 3rd party SFTP tool like WinSCP).

You should also test to see if the FTP port is not blocked as that may be the reason you are receiving the error dialog as ION Setup is unable to connect to the FTP port (21/20) in order to do any transfer of web pages/RMD firmware.

Tags (1)
  • Tags:
  • english
Reply
HAE
Crewman HAE
Crewman

Posted: ‎2022-05-19 03:04 PM

0 Likes
0
1240
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 03:04 PM

Hi Tom,

 

I am using the zip file for the firmware and have been able to update a few meters that are running the old firmware already.

I will try to find the 001.004.003 version.

 

Thank you,

Harry

Tags (1)
  • Tags:
  • english
Reply
HAE
Crewman HAE
Crewman

Posted: ‎2022-05-19 08:42 PM

0 Likes
0
1215
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-05-19 08:42 PM

Hi,

 

This problem has been solved. By attempting to update the meters selecting only the first option for the PM8000 V2.1.0 firmware package and selecting the generic template for the type of meter application I was able to install the update. Then I went back and installed the web pages, template, and remote display firmware. From here I was able to proceed to updating the entire meter to V3.1.0 normally.

I also noticed that the files for V1.088 is included in the zip file for V2.1.0.

 

Thank you everyone for all your help.

Harry

Tags (1)
  • Tags:
  • english
Reply
Jeremy.Sexton
Crewman Jeremy.Sexton Crewman
Crewman

Posted: ‎2022-08-18 11:39 AM

0 Likes
1
825
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-08-18 11:39 AM

Good afternoon, I'm at a site where they have ION setup on their PME server but it's version 3.0.18334.01. I was trying to upgrade firmware on PM8000 from 1.000.057 to 3.1. I started with the upgrade to V2 but I had to select the intermediate .upg to 1.088 thinking I would then be able to manually select the file to upgrade to 2.1 after that. The meter is stuck now at 1.088. I can't upgrade ION setup at this time (they are going to do a full PME upgrade soon and we will install the latest version of ION setup at that time. I can't use a flash drive on the server. Is there any way to get the meter back up and running until we can get the PME upgrade in place? Right now the meter won't talk to the remote display. I was hoping to find an earlier firmware to install but it looks like the oldest version on the se.com website is 2.1. Do you have any suggestions?
Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2022-08-18 11:54 AM

0 Likes
0
819
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2022-08-18 11:54 AM

Hello @Jeremy.Sexton ,

 

You can contact technical support for help getting the V1.4.3 firmware.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Tags (1)
  • Tags:
  • english
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc