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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
973 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4343 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6721 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8813 3 1
Latest Reply: Charles_Murison

sesa453448_brid
sesa453448_brid Explorer

Some Questions about DDD analysis

I have some questions about DDD analysis on ION7650 and ION8650 (A, B) meters:1. I know it works fine for Sag/Swells but ¿what about transients and flicker events? it will work?.2. I have read about pe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1491 0 2
Latest Reply: DanL

xianqin_bencont
xianqin_bencont

ION7650 User Guide

Hey Guys, is there any new version of the ION7650 PQM User Guide? The only version I could find is 70002-0248-07. Help is most appreciated. Best Regards, XianQin Tan
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1498 0 1
Latest Reply: Benji

Jürgen_Tröbs
Jürgen_Tröbs Explorer

IP configuration PM5563 - Problem/reset

Hello all,we have problems with the IP configuration on some PM. It is not possible to get to the devices with the default address. A test with whireshark resulted in an address 169.254.0.1. Even that ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1615 1 1
Latest Reply: Charles_Murison

Solved
sesa37232_bridg
sesa37232_bridg Explorer

Is there a device time in SMS for the PM8000 meters?

A customer has an installation of SMS. They are adding some switchgear with PM8244 meters in it. Is there a device type for PM8000 meters available for SMS software?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
948 0 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

ION7400 - 512Mb memory available

Hello Everyone!Recently I had some questions of customers about ION7400, the most common question is: when the memory log (512 Mb) of this meter will be available to use all its storage capacity?ION740...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2336 0 8
Latest Reply: Anonymous user

Andy_Hubert
Andy_Hubert Contributor

PM5561 as a Modbus Gateway

Hi,I have a site here in the Uk where we have two PM5561 meters being used as gateways, when we go to set up the meter we should, according to the manual, see a setting to select between 'Slave' or 'Ga...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
12214 2 13
Latest Reply: Zelislav

Anonymous user
Anonymous user

Telnel Login and Password for ION8650

HiWhat is the Login and password for an ION8650 when I connect by telnel?Thanks
EcoStruxure Power & Grid icon_circle Metering & Power Quality
940 0 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

ION 7650 dual modbus master gateway

Is it possible to set an ION 7650 to act as a dual gateway for COM1 and COM2 using modbus master protocol? At the moment, there is 8 x PM5300 meters connected to COM1 using RS485 and 10 x PM5...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1340 1 2
Latest Reply: Hal_Etheridge

Solved
sesa299783_brid
sesa299783_brid Explorer

PM8000 Tech Support Needed. (No phone answer on Canada's line)

Good morningWe just received a PM8000 meter from customer here in Mexico, they lost the password. I've tried some things here but they didn't work. I've been calling to Tech Support in Keating Cross (V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1956 0 4
Latest Reply: sesa299783_brid

Solved
sesa74337_bridg
sesa74337_bridg Troubleshooter

PM8000 Power Meter Password Recovery

Hi, All,I have a PM8000 demo meter on my desk and the default password has been changed by someone from our office. I would like to know is that a backdoor password that I can use to reset the password...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4518 0 5
Latest Reply: Anonymous user

sesa27079_bridg
sesa27079_bridg Explorer

Do you know what the code status 0021 hex means on a PM5563 meter? The...

The meter is showing the wrench icon flashing on the display. the code status of the meter is 0021 hex. What exactly this code means ?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1468 0 2
Latest Reply: Anonymous user

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