Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 238
  • Power Quality 231
  • PM8000 229
  • ION9000 202
  • PM5000 201
  • Insulation Monitoring 136
  • ION7000 88
  • ION8000 75
  • PowerTag Energy 58
  • HDPM6000 43
  • PM Announcements 41
  • Did you know 40
  • iEM3000 30
  • PM3000 18
  • PM Guidebooks 17
  • PM Downloads 15
  • iEM2000 12
  • ION Guidebooks 12
  • ION Downloads 9
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Charles_Murison Champion
571
Mehran_Mehrnia
Mehran_Mehrnia Champion
202
Ramasamy_N
Ramasamy_N Champion
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
56
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
47
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
45
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

mcolston
mcolston

pm750 meters voltage varing

Got some weird behaviour on some existing meters on a site I'm upgrading to PME 8.About 7 of them (All the same meter and all the same version – PM750) are “losing” one or other of the three phase to p...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1009 0 1
Latest Reply: mcolston

Solved
Tim_Curray
Tim_Curray Contributor

How to Recover PM8000 from Download State

Trying to update a PM8000 to the latest PM8000_V001.004.001.upg firmware. The meter appears to be stuck in download state and will not take the firmware update. Anyone know how to get it to accept a ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1316 0 2
Latest Reply: Tom_Stevenson

jryang_SAM-A
jryang_SAM-A

How to Delete the ION7650 Event Log

Hello everyone?This is the current time synchronization setting.You can confirm that the event log records the time synchronization as shown in the picture every day.Time Synchronization Event Log make...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2271 0 5
Latest Reply: Anonymous user

Ken_Hsu
Ken_Hsu Mentor

BCPM 250A branch Split-Core CT

Hi Everyone,I have a question about BCPM split-core type CT amp ratings.I have a project that has many 250A branch circuits. BCPMSC E-type meters would be suitable for a few of their panels . Except th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1590 0 2
Latest Reply: Ken_Hsu

Solved
KuanKhoon
KuanKhoon Mentor

ION Setup 3.0.18019.01 Crashes Upon Attempting To Retrieve Waveform fr...

Hi all, Has anyone seen this issue before? When using ION Setup 3.0.17307.01, waveform retrieval worked perfectly fine, However, upgrading to ION Setup 3.0.18019.01, the same cannot be said, Upon h...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1390 0 2
Latest Reply: Robert_Lee

Solved
Sven_Ortmann
Sven_Ortmann Leader

Problems with PM8000 using as a Modbus Master Gateway for Serial devic...

Customer wants to use 3x PM8000 device as a master gateway for different slave meters. The problem is we cant get a connection to the modbus slaves.Also the devices are not seen in the ION-Setup and al...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2281 0 1
Latest Reply: Robert_Lee

Solved
PhilipCannon
PhilipCannon Explorer

PM8000 and redundant ring topology

I recently ran in to a situation where I was interfacing with some switchgear at a hospital that had PM8000s on each main. The meters came from the factory networked together via a very basic 5 port E...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5298 1 6
Latest Reply: Darren_Pearce

Grant_IPACS
Grant_IPACS

Measuring solar generation - Bad CT install

I have managed to somehow get myself into a reasonable size mess created by a local contractor.Site has 3 buildings, each with rooftop solar.Architecture is - 2 of the buildings have 1 x EM1350 and 1 x...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2354 0 6
Latest Reply: Grant_IPACS

Solved
narkshark
narkshark Leader

Solar power, inverters, and current transformer saturation.

Hello everyone,My question is something that a few customers have asked me over the last two months, and possibly many more times on the technical support team.My understanding is that current transfor...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3195 0 5
Latest Reply: Grant_IPACS

Anonymous user
Anonymous user

There is a deadband between the timestamp of the meter and GPS before ...

Hi!!We are synchronizing more than 6 ION 8650C by NTP (the same GPS) and each meter have different timestamp.There is a deadband between the timestamp of the meter and GPS before a "sync command"?Thank...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1379 1 2
Latest Reply: Anonymous user

RobGraham
RobGraham Champion

Updated PM8000 Modbus register list?

Is there an updated Modbus register list for the PM8000 firmware v1.4.1? I have a custom framework built on v1.1.0 with Modbus Slave modules using the 4x116-150 range. When I try to load the framewor...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1954 0 2
Latest Reply: Anonymous user

  • « Previous
    • 1
    • …
    • 138
    • 139
    • 140
    • …
    • 235
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore