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Communikation Problems with EGX100 and SIM10M
Metering & Power Quality
Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.
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Is this a new EGX or is it a repurposed unit from an old PowerLogic job? Check that the web page under devices is set to the correct protocol. An address can be set to PowerLogic, Modbus or JBus. If it was on a string with older equipment it may be set to something other than what you need. Long shot but worth a look.