Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 238
  • Power Quality 230
  • PM8000 229
  • ION9000 201
  • PM5000 201
  • Insulation Monitoring 136
  • ION7000 86
  • ION8000 74
  • PowerTag Energy 58
  • HDPM6000 43
  • PM Announcements 41
  • Did you know 40
  • iEM3000 30
  • PM3000 18
  • PM Guidebooks 17
  • PM Downloads 15
  • iEM2000 12
  • ION Guidebooks 12
  • ION Downloads 9
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Charles_Murison Champion
570
Mehran_Mehrnia
Mehran_Mehrnia Champion
202
Ramasamy_N
Ramasamy_N Champion
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
56
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
47
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
45
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
968 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5061 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4338 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4930 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6714 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8807 3 1
Latest Reply: Charles_Murison

Solved
poneill_premium
poneill_premium

ION Setup - Modem port numbers

ION Setup will only let you choose port number 1 to 16 when connecting using a modem. Any way this can be extended? Client has a couple of digiboxes and modems configured up to com port 40.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2598 0 4
Latest Reply: poneill_premium

Solved
ken_newsome_gpt
ken_newsome_gpt

Can you change the PM5000 display to kwhrs from mwhrs

The default energy screen displays watt-hours in mega watts and the customer wants to see this in kilo-watts, is there a way to change this? ION Setup or otherwise
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1719 0 2
Latest Reply: ken_newsome_gpt

Solved
Ezequiel-PROLUX
Ezequiel-PROLUX

There is a "easy" way to find out what firmware do we have compatibili...

Hi all!There is a "easy" way to find out what firmware do we have in a template .dcf file?I recently received a template file from a customer but I'm not been able to discover what firmware version it ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2348 0 5
Latest Reply: Ezequiel-PROLUX

Solved
sesa191869
sesa191869 Leader

PM5110 display value

Hello,As far as I know PM5110 does not measure ground current. Then what does Ig mean in PM5110 display?Look forward to your help. Thanks.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2816 0 7
Latest Reply: Ramasamy_N

Solved
Anonymous user
Anonymous user

Difference between 2 ION8650 Datasheet's

Hi guys!We have 2 distinct datasheets of the ION8650 and we note that there is a difference in the item "Input-current characterístics".Technical Datasheet - 2011ION8650 Technical Datasheet - Web Versi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2576 1 3
Latest Reply: Anonymous user

Daniel_Brandao
Daniel_Brandao Mentor

PM5000 firmware available - QR codes and 32 bit energy register

Hello all,The new firmware for PM5000 with QR codes and 32 bit energy register are now available on schneider-electric.com. The versions are different depending on the meter model, please check below:P...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1935 4 4
Latest Reply: Darren_Pearce

Solved
Parlindungan_Sitorus
Parlindungan_Sitorus Contributor

Setup and Configure ION8650 using DLMS protocol

Dear All,I have problem related to setup and configure ION8650 on retrieving data to other software application via DLMS protocol.Could you help me how to setup and configure ION8650 for taking 14 load...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1456 0 1
Latest Reply: Yut

Solved
Anonymous user
Anonymous user

Disable 1 port ethernet in PM8240

Hi all,PM8240, there are 2 port ethernet. But now, i want disable 1 port Ethernet.How do i do that. Thanks very much
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2215 0 6
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

What is the service life or usefull lifetime of AccuSine PCS+ and PFV+...

This is a very common question from customers when we are offering these products, but so far we have not found any catalog or document where this information is specified.We appreciate if you can help...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1824 0 2
Latest Reply: Anonymous user

Solved
Sepehr_Zarrabi
Sepehr_Zarrabi Troubleshooter

Trigger 128 point/cycle waveform captures on CM2

The CM2xxx meter can capture 64 and 128 point/cycle waveforms. In SMS and PMCU software, the user can manually trigger both the high-resolution and the low-resolution waveforms. However, when using PME...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2875 0 7
Latest Reply: Robert_Lee

Solved
Anonymous user
Anonymous user

PM8000 and 400 Hz metering

How can I set up a PM8000 series meter for 400 Hz system?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1425 0 1
Latest Reply: Anonymous user

  • « Previous
    • 1
    • …
    • 133
    • 134
    • 135
    • …
    • 235
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore