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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
988 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5084 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4357 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4957 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6744 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8834 3 1
Latest Reply: Charles_Murison

Solved
swil
swil

Meter Data - Active power looks normal before going negative on two ph...

Hi,What could be happening for active power data in the lower half of the screen shot that follows? The upper half of data shown seems to suggest CTs aren't wired backwards (powers balanced and positiv...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1929 0 4
Latest Reply: DanL

Solved
Anonymous user
Anonymous user

ION8650 Event Log Modbus Export Busy

We are using the modbus export module to write 1s poll values ​​to a device The problem that when there is a write failure, that failure goes to the meter event log I need to disable these record...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1302 0 2
Latest Reply: Yut

Solved
Matt_Curry
Matt_Curry Champion

ION9000/PM8000/ION7400 v2.1.0 (SP1) Firmware and Documentation now Ava...

New firmware for the ION9000/PM8000/ION7400 is now available along with the required instructions to apply it. Please refer to the "What's New" documentation for what is available in this new release:...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4017 0 6
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

PM5310 integration in DCS systemEmerson DeltaV - problem with FLOAT32 ...

Hello everyone, I have a customer who has PM5310 connected to DCS system Emerson Delta V via Modbus RS485. He wants to read basic data like current, voltage and power. He reads them from the bellow reg...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2386 0 2
Latest Reply: Ramasamy_N

Solved
RobGraham
RobGraham Champion

Differentiator module in PM8000

I am trying to implement some rate-of-change alarms in a PM8000 framework. I can do this with an arithmetic module, but I see that the ION9000 has a differentiator module that seems like a better solu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1440 0 1
Latest Reply: Charles_Murison

Solved
luis_dias_emr_p
luis_dias_emr_p

ION8650 certification for IEC62053-22(Class 0,2) and IEC62053-23 (Clas...

Dear Sir One our client is requesting from us the certification for IEC62053-22(Class 0,2) and IEC62053-23 (Class 2.0).Is there someone has these documents? Where can I find it?Please revert as soon as...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2301 0 5
Latest Reply: mauricio_rojas_

Solved
p_dejarmy_encos
p_dejarmy_encos

NTP/SNTP settings for ION9000

Hello, I have 4 ION9000 meters which are connected to an internet enabled ethernet connection, and have been trying to set them up to synchronize using NTP but I have not been able to. The meter is set...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3651 0 5
Latest Reply: Robert_Lee

Solved
Sven_Ortmann
Sven_Ortmann Leader

ION7650 https certificate / disable http

Customer needs to disable http on ion 7650. Is it possible to switch to https with certificate?Any documentation? Thanks
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1157 0 1
Latest Reply: Charles_Murison

Solved
SESA528
SESA528 Contributor

Modify Energy for ION7330

Hi team, My ION7330 connected with PME. Now, I want to modify Energy Accumulation of this ION7330 via IONSetup. Pls help me? Thanks very much
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2872 0 6
Latest Reply: SESA528

Solved
SESA528
SESA528 Contributor

Wiring Digital Input PM5350

HI team, I want wiring Digital Input of PM5350 from ON/OFF signal Circuit Breaker. But i don't know DI1 of PM5350 user neither 21 - 23 or 22 - 23? (attach image) Thanks very much.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1221 0 1
Latest Reply: Ramasamy_N

Solved
huseyinb
huseyinb Mentor

MODBUS exeption response from slave device ION9000

Hi, When i can write data to register with modscan i get this error, how can i solved this problem
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4499 0 12
Latest Reply: Tom_Stevenson

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