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How to upgrade PM5320 firmware

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sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
4
609

How to upgrade PM5320 firmware

Hi,

I have a PM5320 with Firmware 1.3.7 and I would like to upgrade it to latest version available in Shopping Kiosk (1.5.0 = PM53XX_V01_05_0)

ScreenHunter_03 Jan. 20 16.15.gif

I can communicate with it and see it in ION set-up but I can not perform firmware upgrade.

In DLF3000, healthcheck always fails.

In ION Setup, firmware is requested to be a".fwb" file.

I do not have such files, only ".fw" are available.

I tried to rename to ".fwb" but the transfer fails anyway with the following message:

ScreenHunter_04 Jan. 20 16.20.gif

Can anyone give hints or guidance?

Regards


Accepted Solutions
sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
460

Re: Can not upgrade PM5320 firmware

Support team could gave us the answer!

In attachment you'll find the procedure which explains how to force Modbus Slave Address to 255 in DLF-3000.

Additionally, f Health Check or Download keeps failing, try the following additional trick.

 

    • switch the PM to its default IP address (from front face interface)

    • change your computer IP address to a compatible IP range

    • perform the upgrade de procedure again

    • restore PM IP address

    • restore your computer IP address

See Answer In Context

Attachments
4 Replies 4
Robert_Lee
Captain Captain
Captain
0 Likes
1
460

Re: Can not upgrade PM5320 firmware

The FWB format is a new firmware file format in development for non-ION based products such that we can use a singular software platform (ION Setup) to perform device upgrades.  Unfortunately not all devices have been able to transition to this new file format yet so most products do not yet support the file format and will be slowly moving to support the FWB.  For products which still have the FW format, the DLF-3000 software tool still is the only means to get that firmware on the device.

If DLF-3000 is giving errors, you will need to contact Tech support and provide and details along with what device type you are selecting when performing the upgrade and details on what error messages you are receiving.

sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
460

Re: Can not upgrade PM5320 firmware

Hi Robert,

thanks for your answer, very clear now that I should not keep trying performing this with ION Setup.

I'll keep exploring the DLF-3000 option with tech support,

Regards

sesa97267_bridg
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
0
461

Re: Can not upgrade PM5320 firmware

Support team could gave us the answer!

In attachment you'll find the procedure which explains how to force Modbus Slave Address to 255 in DLF-3000.

Additionally, f Health Check or Download keeps failing, try the following additional trick.

 

    • switch the PM to its default IP address (from front face interface)

    • change your computer IP address to a compatible IP range

    • perform the upgrade de procedure again

    • restore PM IP address

    • restore your computer IP address
Attachments
Sven_Ortmann
Commander Commander
Commander
0 Likes
0
460

Re: How to upgrade PM5320 firmware

Hello,

where do I find the download of newest Firmware from PM5320 Meter?

V2.1.1 newest Version?

Thank you